[Hiring] Creative Project Manager @FieldWrk

Role Description

Your mission as creative project manager, should you choose to accept it: To turn our client partners into raving fans — you'll help us deliver work they value AND an experience they want to talk about.

How you’ll help us in your role specifically:

• Own and grow client relationships for retainer accounts by serving as the day-to-day point of contact, understanding client objectives, and delivering consistently, fostering long-term partnerships that contribute to agency growth.
• Manage project scopes, hours, and partnership engagements by tracking retainer usage, flagging scope issues early, and scoping smaller projects and add-ons for existing clients.
• Keep the PM department running smoothly by owning coordination, project setup, client onboarding, and deliverable QA, giving Sr. Creative Project Managers and the Director more room for strategic account work.

What you will get to do day-to-day (key responsibilities):

• Account ownership
  • Serve as the primary day-to-day contact for an assigned portfolio of clients, nurturing long-term partnerships.
  • Run recurring client check-ins and status meetings.
  • Track monthly retainer hours and scope, flagging overages or scope creep early.
  • Prepare status updates and recaps showing work delivered and work to be delivered.
  • Identify renewal timing and support renewal conversations with the Director.
  • Scope and quote smaller projects and add-ons for your clients, including initial Qwilr proposal builds.
  • Spot expansion and partnership opportunities within your accounts and bring them to the Director.
  • Own NPS/survey management for your accounts and escalate at-risk clients with a recommended next step.
• Client delivery
  • Assist with client onboarding: gather initial info, build creative briefs, and schedule kick-offs and hand-offs.
  • Build and maintain project timelines, statuses, and tasks within Monday.com, connected to delivery dashboards and project portfolios.
  • Route deliverables through the internal approval process from kickoff to delivery, including Pastel review setup.
  • Be the communications hub for your projects, including creative requests and follow-ups with internal team members and freelancers.
  • Send client recaps and follow-ups and maintain documentation of feedback and approvals.
  • QA creative deliverables, web designs, and coded websites for typos, brand alignment, and link accuracy.
  • Field requests from retainer clients, update website content, and assign to Developers when necessary.
• Operations and director support
  • Support Sr. Creative Project Managers and the Director on key accounts with meeting support, recaps, task creation, and QAs.
  • Keep Monday.com, project templates, and dashboards clean and up to date.
  • Ensure freelance invoices are received and submitted on time.
  • Proactively identify roadblocks, delays, or unusual situations and work with the Director and team leads to resolve them.

Qualifications

• At least 4 years of client-facing account management, project management, or project coordination experience (creative agency preferred).
• Strong client communication and expectation management skills, with confidence leading client meetings.
• Proven ability to manage multiple projects of varying sizes in a fast-paced environment with excellent organizational skills.
• A sharp eye for detail, with strong writing, grammatical, and proofreading skills.
• Working knowledge of marketing and creative services and workflows.
• Comfort tracking hours, scope, and budgets.
• Very proficient in project management software (ex: Monday.com).

Requirements

• You have the ability to establish and foster positive and productive relationships with diverse personalities — you're great at building rapport.
• You're persuasive, resilient, and able to be firm with clients/team members when necessary.
• You're a self-starter: Highly disciplined and self-motivated.
• You're scrappy and curious: You find a way and iterate often.
• You are always looking to improve processes and systems.
• You have a high level of emotional intelligence and empathy for others.
• You're joyful and grounded: You get serious work done and can laugh while doing it.
• You have a sense of urgency, prioritization, forward-thinking, and are detail-oriented.
• You're highly proficient in G-Suite, Monday.com, and Slack.
• You're eager to grow into a Sr. Project Manager role, taking on larger client partnerships over time.
• You have a strong desire to make a positive impact for hardworking industries and the clients we're fortunate enough to serve.

Benefits

• Health insurance (United) — FieldWrk covers 85% for full-time employees, 50% for families + optional HSA match.
• Vision / dental insurance — FieldWrk covers 100%.
• Two weeks paid holiday rest at the end of the year.
• Flexible PTO policy — We encourage everyone to take 2-3 weeks off per year, outside of our standard company holidays.
• Life, disability, accident, critical illness, and cancer insurance plans.
• 401k / retirement plans — Available after three months of employment.
• Paid parental leave.
• Dirty boots — see really cool massive earthwork, demolition, mining, and construction projects.
• Work for a company that cares for, trusts, and empowers their people.
• Eligible for performance bonus/profit sharing after 6 months of employment— we believe when FieldWrk wins, so should our team.
• Remote work and flexible hours within a 40-hour work week.

Company Description

We are devoted to building an inclusive and supportive culture at FieldWrk. We're proud to offer equal employment opportunities (EEO) to all regardless of race, gender, sexual orientation, ethnicity, disability, or veteran status.