[Hiring] Content Delivery Program Manager @CFA Institute

Role Description

As Content Delivery Program Manager, you will bring structure, prioritisation and operational leadership to CFA Institute’s Content Production & Delivery work. You will own the way work enters, moves through and is prioritised across the delivery pipeline, helping teams balance urgent requests with planned delivery rather than continually stopping and restarting work.

You will also lead a team of Content Production Specialists responsible for business-as-usual curriculum production, giving you the opportunity to combine hands-on portfolio delivery leadership with team management and development. Working across Education and technical teams, you will help ensure work is clearly defined, appropriately sequenced and delivered against organisational priorities.

What You’ll Do

• Own backlog structure, sprint and release planning, intake governance and prioritisation across Content Production & Delivery work, ensuring urgent projects, production activity and technical troubleshooting requests are balanced against existing commitments and available capacity.
• Develop clear sequencing and timeline recommendations that balance urgency, impact, capacity and organisational priorities.
• Lead and develop a team of three Content Production Specialists, setting priorities, managing workloads and supporting high-quality delivery.
• Provide operational leadership for recurring curriculum production work across CFA Institute programs and certificates, ensuring priorities, workloads and delivery plans remain aligned.
• Partner with Content Production & Delivery leadership, Education stakeholders and technical contributors to resolve delivery barriers and keep work progressing.
• Improve delivery practices across backlog management, estimation, sprint planning and release readiness, establishing clear intake expectations and acceptance criteria so work is well defined before entering the delivery pipeline.
• Use delivery performance metrics such as cycle time, throughput, sprint predictability, dependency ageing and backlog health to identify risks and support planning decisions.
• Identify systemic delivery risks, recommend mitigation actions and escalate significant issues where appropriate.

Qualifications

• Strong experience in agile project, program or delivery management, with demonstrable ownership of sprint planning, backlog management and prioritisation.
• Strong working knowledge of JIRA or a comparable agile delivery management platform.
• Previous people management experience, including setting priorities, managing workload and coaching or developing team members.
• Evidence of managing competing requests and translating changing business priorities into practical sequencing and delivery plans.
• Strong stakeholder management skills, with the ability to build trust, align competing perspectives and support informed prioritisation decisions across technical and non-technical teams.
• Strong analytical and problem-solving capability, particularly when identifying delivery bottlenecks, execution risks or recurring inefficiencies.
• Experience establishing effective intake and requirements practices so work is appropriately defined before entering delivery.
• The judgement and confidence to challenge priorities constructively, communicate trade-offs and escalate significant risks when needed.
• Experience working in or alongside content production, publishing or learning technology environments would be an advantage.

Benefits

• Expected salary range: US - $92,500 - $123,000 per year.
• Eligibility for an annual discretionary incentive bonus.
• 12% employer contribution to a pension plan.
• Comprehensive medical benefits package.
• Health coverage, generous time off, competitive retirement plans, flexible work options, and wellbeing and development programs.

Company Description

CFA Institute is the global leader in investment excellence and ethics. With nearly 200,000 charterholders across 160 markets, we promote professional growth, uphold ethical standards, and help advance better financial markets. Join a global organization committed to putting investors first.