[Hiring] Clinical Program Manager @Foodsmart

Role Description

The Clinical Program Manager is the central "quarterback" for our new and existing client onboarding and clinical programs to ensure they are effectively implemented and aligned with organizational goals. You will own the end-to-end lifecycle of new client launches and ensure the ongoing success of existing clinical programs. This role sits at the intersection of Client Success, Sales, Credentialing, Training, and Clinical Ops, requiring a high-stakes collaborator who can turn ambiguity into organized project plans. The ideal candidate is a detail-obsessed project manager who can hold cross-functional teams accountable to deadlines while using data to make projections, and track and improve program performance.

• Client Launch Ownership: Lead the implementation of new client launches, mapping out clinical workflows and serving as the primary bridge between clients, dietitians, and clinical operations to ensure seamless onboarding.
• Client Success Management: Provide ongoing oversight of client success by monitoring clinical KPIs and supply and demand needs.
• Cross-Functional Coordination: Act as the central point of contact for Clinical Ops, Client Success, Training, Sales, and Credentialing, ensuring all deliverables and information are synced across teams.
• Project Management & Accountability: Develop and maintain high-detail project plans (timelines, milestones, resource allocation). Proactively identify risks and hold team members accountable to critical deadlines.
• Data Analysis: Use Excel/Google Sheets to perform intermediate data analysis on program performance, outcomes, and operational efficiency to drive evidence-based adjustments.
• Network Support: Collaborate with our Registered Dietitian (RD) network to facilitate training, troubleshoot implementation hurdles, and integrate provider feedback into program enhancements.
• Regulatory Alignment: Coordinate with our Credentialing team to ensure all programs align with healthcare regulations, with a specific focus on the unique requirements of Medicare and Medicaid populations, at both state and national levels.

Qualifications

• Education: Bachelor’s degree in Healthcare Administration, Business, or a related field preferred
• Experience: 3+ years of project management or operations experience in a healthcare setting.
• Technical Savvy: Intermediate to advanced proficiency in Excel/Google Sheets (VLOOKUPs, Pivot Tables, data visualization) and experience with PM tools (Asana, ClickUp, Salesforce or similar preferred).
• The "Quarterback" Mindset: Proven ability to lead through influence, navigate ambiguity, and make decisions with minimal direction.
• Communication: Exceptional relationship-building skills; able to translate complex operational needs into clear action items for different stakeholders.

Preferred Qualifications

• Familiarity with Medicare and Medicaid health plans and populations
• Experience with Quality Improvement (Lean, Six Sigma) or EHR systems
• Clinical experience as a dietitian and/or clinical workflow mapping
• PMP or equivalent
• Project Management certification

Benefits

• Remote-First Company
• Flexible Unlimited PTO
• Healthcare Coverage (Medical, Dental, Vision)
• 401k and FSA