[Hiring] Client & Project Operations Coordinator @JobRack

Role Description

Be the go-to coordinator for boutique agencies making a real difference in health, science, and education.

We're looking for a Client & Project Operations Coordinator. You'll be the central hub keeping our projects moving, our clients supported, and our internal operations running smoothly. This role is ideal for someone who thrives in a fast-moving environment, enjoys working with clients, and loves bringing structure to complex, multi-step projects.

In this role, you will:

• Manage project timelines, tasks, and deliverables in Asana
• Schedule meetings, prepare agendas, capture notes, and track follow-up items
• Lead project kick-off meetings and support regular status calls
• Maintain accurate project documentation, assignments, and updates
• Coordinate logistics for annual conferences and periodic events
• Prepare client wrap-up reports and asset summaries
• Serve as a friendly, reliable point of contact for day-to-day client communication
• Follow up with clients after meetings on what was discussed, assignments, next steps, and gather missing information
• Prepare creative briefs and support messaging development
• Assist with partner kits and other client-facing materials
• Manage social media accounts for select clients
• Develop and distribute client e-newsletters
• Maintain client websites with updates and blog posts
• Support implementation of media or campaign plans (operational tasks only)
• Support event logistics and internal operations tasks
• Help coordinate weekly staff meetings
• Prepare presentations, agendas, and internal materials
• Maintain organised digital files and documentation

Qualifications

• 2 to 4 years experience in project coordination, client support, operations, or a related role
• Experience working for a US or International Business
• Strong organisational and time-management skills
• Excellent written and verbal communication
• Comfortable interacting with clients via email, phone, and video
• Proficient with MS Office and Google Workspace
• Ability to work independently and manage multiple priorities
• Professional, personable, and eager to learn

Requirements

• Brownie points for a college degree
• Experience in marketing
• Experience with life sciences or higher education
• Experience with Asana
• Good writing or proofing skills
• Agency experience in marketing, communications, or life sciences marketing

Benefits

• Pay: $2,800 - $3,200 per month*
• Full-time: Fully remote
• 20 days paid time off, including holidays of your choice
• Collaborative, supportive, small-team environment
• Work with clients in life sciences, health, education, and social innovation
• Opportunities to contribute to presentations, creative briefs, and client strategy