[Hiring] Client Operations Manager @Pavago

Role Description

We are hiring a highly execution-driven Client Operations Manager to take ownership of client operations, delivery tracking, and workflow execution across multiple accounts. This role is focused on ensuring that clients move forward consistently — with clear priorities, structured systems, and zero execution gaps. You will manage communication, track progress, and drive accountability across teams, allowing the founder to stay out of day-to-day operations.

What You’ll Own

• Client Operations & Communication
  • Manage day-to-day client communication across WhatsApp, Slack, and Google Workspace
  • Conduct regular check-ins to track progress, commitments, and blockers
  • Act as the primary point of contact for clients and reduce dependency on the founder
  • Maintain clear, structured communication across all stakeholders
• Delivery & Execution Management
  • Maintain a live tracker for all active client workstreams
  • Ensure deliverables are completed on time and flag risks proactively
  • Identify and drive the top 2–3 priorities per client each week
  • Step in to unblock execution and maintain forward momentum
• Workflow & Process Optimization
  • Build and improve workflows, SOPs, and operational systems
  • Identify inefficiencies and implement structured solutions
  • Create automations to reduce manual work (e.g., reporting, tracking, notifications)
  • Use AI tools where relevant to improve speed and efficiency
• Team Coordination & Accountability
  • Coordinate across client teams to ensure alignment on timelines and outcomes
  • Hold teams accountable while maintaining strong working relationships
  • Identify bottlenecks early and take ownership of resolving them
• Hiring Support (As Needed)
  • Assist with CV screening and initial candidate evaluations
  • Provide clear recommendations to support hiring decisions

Qualifications

• 3–5 years of experience in operations, project management, chief of staff, or account management roles
• Proven experience managing operations in a fast-paced or scaling company
• Demonstrated experience handling multiple clients or workstreams simultaneously
• Hands-on experience building workflows, SOPs, and real business automations (not just theoretical knowledge)
• Experience contributing to the growth or scaling of a company or business unit
• Strong communication skills with the ability to manage clients directly
• High level of ownership, organization, and follow-through
• Experience with automation tools (e.g., Zapier, Make, Airtable, Notion, or similar)
• Exposure to advanced or AI-native automation tools (e.g., n8n or similar) is a strong advantage

Key Metrics for Success

• Minimal founder involvement in day-to-day client operations
• Consistent on-time execution across all client accounts
• Clear and structured operational systems in place
• Measurable improvement in client performance and growth
• Strong client satisfaction and retention

Interview Process

• Initial Screening Call
• Recruiter Interview
• Final Interview
• Offer & Onboarding