[Hiring] Client Onboarding Manager @Sumsub

Role Description

We are looking for a Client Onboarding Manager to guide our clients through the beginning of their journey with us and ensure a smooth onboarding experience.

• Leading enterprise-level onboarding projects and guiding clients through implementation journeys.
• Coordinating internal cross-functional teams, ensuring seamless delivery.
• Driving successful adoption of Sumsub products by preparing and educating client internal teams.
• Establishing clear project plans and communication workflows to ensure transparency and alignment throughout the onboarding process.

Qualifications

• Proactive, detail-oriented and motivated by delivering exceptional customer experiences.
• 2–3 years of experience in project management, ideally in a client-facing or implementation-focused environment.
• Experience with KYC, Transaction Monitoring (AML), or related compliance solutions is a strong advantage.
• Fluent in English & Mandarin.

Benefits

• Remote-first, trust-based culture.
• True flexibility in working hours.
• Extra time off, including your birthday as a holiday, 10 personal days, seven sick days without paperwork, and extra time for Christmas and New Year.
• Work that matters, contributing to a secure, accessible, and inclusive digital world.
• Fair and transparent pay, benchmarked to the market.
• Global work environment with diverse teams and customers.
• Growth opportunities with clear goals, open feedback, and personal development plans.
• Financial bonuses for significant life events, such as marriage and welcoming a new baby.
• Team offsites for collaboration and connection.
• Access to necessary tools and hardware for effective work.
• A friendly and inclusive workplace culture.

Company Description

Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work and enter new markets.

• Trusted by over 4,000 clients across various sectors including financial services, crypto, mobility, trading, marketplaces, education, and iGaming.
• Recognized as a Great Place To Work® in the US and rated 4.4 out of 5 on Glassdoor.
• 92% of employees are proud to be Sumsubers, and 90% say their work is interesting and challenging.