[Hiring] Client Delivery Project Manager @Shadow Light Studios

Role Description

This role involves leading client delivery for email marketing at Mail Waves, focusing on eCommerce brands.

• Serve as the primary strategic contact for a portfolio of eCommerce retainer clients.
• Lead weekly client calls, drive clear agendas, and control next steps.
• Run quarterly strategy reviews, performance reporting, and roadmap planning.
• Manage escalations with calm, direct communication and fast resolution.
• Protect scope, manage expectations, and keep accounts healthy.
• Set lifecycle strategy across flows, campaigns, segmentation, and testing.
• Translate performance into decisions using revenue attribution, deliverability signals, engagement trends, and offer performance.
• Partner with creative and copy to develop briefs that convert, then iterate based on results.
• Ensure clean QA across links, tracking, dynamic content, brand voice, and compliance.
• Lead and coordinate a pod of specialists (Klaviyo builders, copy, design).
• Assign work, unblock execution, and enforce quality standards.
• Hold weekly internal production reviews, prioritize workload, and keep timelines tight.
• Coach team members through feedback, reviews, and performance expectations.
• Own ClickUp workflows for your accounts, including task quality, timelines, and visibility.
• Identify bottlenecks and implement better SOPs, templates, and QA systems.
• Raise the bar on how the agency communicates, reports, and ships work.

Qualifications

• 4+ years in email and lifecycle marketing for eCommerce brands.
• 2+ years managing clients in an agency or retainer environment.
• 1+ years leading a team, pod, or cross-functional delivery group.
• Strong Klaviyo experience across flows, campaigns, segmentation, deliverability basics, and reporting.
• Confidence presenting performance and strategy to founders and senior marketers.
• Strong written communication. You can turn messy inputs into clear plans.

Requirements

• Experience owning 10 to 20 concurrent retainers, with high-quality client communication.
• Experience improving retention, reducing churn, and expanding accounts through strategy.
• Familiarity with Shopify, eCommerce offers, and typical DTC buying cycles.
• Mailchimp familiarity is a plus.
• Comfort using AI tools to speed up analysis, QA, and planning.

Working hours

Full-time with meaningful overlap with EST business hours.