Client Delivery Project Manager @Shadow Light Studios
Project Management
Salary unspecified
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 2mths ago

[Hiring] Client Delivery Project Manager @Shadow Light Studios

2mths ago - Shadow Light Studios is hiring a remote Client Delivery Project Manager. πŸ’Έ Salary: unspecified πŸ“Location: USA

Role Description

This role involves leading client delivery for email marketing at Mail Waves, focusing on eCommerce brands.

  • Serve as the primary strategic contact for a portfolio of eCommerce retainer clients.
  • Lead weekly client calls, drive clear agendas, and control next steps.
  • Run quarterly strategy reviews, performance reporting, and roadmap planning.
  • Manage escalations with calm, direct communication and fast resolution.
  • Protect scope, manage expectations, and keep accounts healthy.
  • Set lifecycle strategy across flows, campaigns, segmentation, and testing.
  • Translate performance into decisions using revenue attribution, deliverability signals, engagement trends, and offer performance.
  • Partner with creative and copy to develop briefs that convert, then iterate based on results.
  • Ensure clean QA across links, tracking, dynamic content, brand voice, and compliance.
  • Lead and coordinate a pod of specialists (Klaviyo builders, copy, design).
  • Assign work, unblock execution, and enforce quality standards.
  • Hold weekly internal production reviews, prioritize workload, and keep timelines tight.
  • Coach team members through feedback, reviews, and performance expectations.
  • Own ClickUp workflows for your accounts, including task quality, timelines, and visibility.
  • Identify bottlenecks and implement better SOPs, templates, and QA systems.
  • Raise the bar on how the agency communicates, reports, and ships work.

Qualifications

  • 4+ years in email and lifecycle marketing for eCommerce brands.
  • 2+ years managing clients in an agency or retainer environment.
  • 1+ years leading a team, pod, or cross-functional delivery group.
  • Strong Klaviyo experience across flows, campaigns, segmentation, deliverability basics, and reporting.
  • Confidence presenting performance and strategy to founders and senior marketers.
  • Strong written communication. You can turn messy inputs into clear plans.

Requirements

  • Experience owning 10 to 20 concurrent retainers, with high-quality client communication.
  • Experience improving retention, reducing churn, and expanding accounts through strategy.
  • Familiarity with Shopify, eCommerce offers, and typical DTC buying cycles.
  • Mailchimp familiarity is a plus.
  • Comfort using AI tools to speed up analysis, QA, and planning.

Working hours

Full-time with meaningful overlap with EST business hours.

Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Client Delivery Project Manager @Shadow Light Studios
Project Management
Salary unspecified
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 2mths ago
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 147,291 Remote Jobs
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