[Hiring] Client Delivery Manager @EnableComp

Role Description

The Client Delivery Manager is a client-facing role responsible for independently managing operational alignment, performance consulting, and issue resolution for assigned client accounts. The Client Delivery Manager serves as a trusted operational advisor to clients, translating complex operational data into clear insights, recommendations, and action-oriented narratives.

• Independently own operational alignment for assigned client accounts
• Develop a deep working knowledge of client contracts, SLAs, service-line scope, workflows, and operational dependencies
• Translate operational performance data into meaningful narratives that clearly articulate drivers, risks, and opportunities
• Proactively identify trends, risks, and misalignment across the client lifecycle and recommend corrective actions
• Partner with clients to align operational expectations with internal capabilities and constraints
• Monitor operational performance indicators and inventory health to identify emerging issues or deviations
• Lead structured root cause analysis efforts in partnership with Revenue Services and other internal teams
• Develop clear, outcome-oriented action plans with defined ownership, sequencing, and follow-up
• Track action plan progress and validate effectiveness over time
• Exercise sound judgment in determining when and how to escalate issues, providing clear context, analysis, and recommended paths forward
• Own preparation and facilitation of monthly operational reviews and recurring client touchpoints
• Develop agendas, reporting narratives, and discussion materials tailored to client priorities
• Lead client discussions with confidence, professionalism, and consultative presence
• Document meeting outcomes, decisions, and action items, ensuring clear follow-through
• Serve as a consistent and reliable operational presence for assigned client accounts
• Partner closely with Revenue Services leadership and operational teams to understand performance drivers and constraints
• Coordinate with Client Success, Implementation, Product, and Technology teams to support alignment across the client lifecycle
• Lead internal account reviews and ensure internal stakeholders are aligned on priorities, risks, and commitments
• Advocate for client needs while balancing enterprise standards and scalability
• Ensure accurate and timely documentation of client interactions, escalations, and decisions in CRM and internal systems
• Apply Client Alignment methodologies and standards consistently across assigned accounts
• Identify recurring themes, systemic issues, or improvement opportunities across the client portfolio
• Contribute to process improvement initiatives, workflow refinement, and documentation updates
• Support onboarding and knowledge transfer for new team members as needed
• Other duties as assigned

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Operations, or a related field required
• 3–5 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments
• Foundational understanding of operational workflows, data interpretation, and client support models
• Strong written and verbal communication skills with the ability to convey operational information clearly
• Demonstrated ability to independently manage client relationships and operational discussions
• Strong analytical skills with the ability to interpret data and translate it into actionable insight
• Excellent written and verbal communication skills, including client-facing presentation experience
• Proven ability to influence without authority in cross-functional environments
• Timely and regular attendance
• Equivalent combination of education and experience will be considered

Requirements

• Consultative mindset with a focus on problem-solving and continuous improvement
• Strong organizational skills and attention to detail
• Ability to receive feedback and apply it to improve performance and professional growth
• Professional presence appropriate for client-facing interactions
• Willingness to learn and adapt in a dynamic, evolving operational environment
• Demonstrated ability to escalate issues appropriately with clarity and confidence

Benefits

• EnableComp is an Equal Opportunity Employer M/F/D/V.
• All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status.
• We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.