[Hiring] Change Configuration Infrastructure Management Team Lead @Node.Digital

Role Description

Own USCIS Configuration Change & Release Management (CCRM) and CMDB for infrastructure/UC services. Run change governance, ISR processing, and release readiness; modernize with automation (IaC/PaC), CI/CD, and AIOps to increase speed, compliance, and stability.

• Lead enterprise change governance using ServiceNow ITSM/ITOM/ITBM; require Implementation & Communication Plans and complete VDD/As‑Built/SOPs.
• Lead evolution and maintain digital CMDB and asset baselines/relationships; enforce documentation standards (EIDOCS) and deliver audit/KPI reports.
• Lead evolution of intake/review/assignment (ISR) workflow meeting AQL timeliness; manage change calendar and communications.
• Integrate change/config with automation and DevSecOps—standardized IaC, automated testing, and policy‑as‑code guardrails.
• Establish AIOps‑enabled monitoring of change impacts (blast radius/MTTx), predictive alerting, and self‑healing runbooks; continuous improvement.
• Gate releases for SLA/AQL compliance and lead PIRs/AARs and knowledge article curation.

Qualifications

• ITIL v3/v4 practices (Change, Configuration, Release); ServiceNow ITSM/ITOM/ITBM and CMDB modeling.
• Toolchain & automation: Git/Jenkins CI/CD; Ansible/Terraform IaC; Sonatype; policy‑as‑code.
• AIOps/predictive ops for event correlation, anomaly detection, and automated remediation.

Requirements

• 8–10+ years leading enterprise change/config across hybrid infrastructure.
• Proven implementation of automated change controls and compliance pipelines.
• Familiarity with USCIS/EIOSS processes (ISR flows, AQL/SLA reporting, EIDOCS).
• 2-5 years of DHS Change Management experience is preferred with practical knowledge and application of the DHS 4300A.

Certifications (preferred)

• ITIL v4 Managing Professional
• ServiceNow CIS (ITSM/CMDB)
• DevOps/IaC credentials (e.g., Terraform, AWS/Azure DevOps)