[Hiring] Business Operations Manager @Trivium

Role Description

The Operations Manager will run the day-to-day operations of Bloom & Bond across systems, people, and supply chain.

• Build and maintain operational systems
• Hold the team accountable to KPIs
• Oversee hiring and onboarding processes
• Manage inventory, 3PL, and logistics
• Provide financial visibility into operational spend

Your success will be measured by how well the business runs without friction, bottlenecks, or chaos. This is a high-ownership role with direct impact on performance and scalability.

Core Responsibilities

• Systems & SOP Development
  • Build, document, and maintain SOPs for every role and process inside Notion
  • Ensure every team member has a clear playbook and job scorecard
  • Audit current workflows and identify bottlenecks
  • Create systems that remove reliance on tribal knowledge
  • Maintain operational dashboards and KPI trackers
  • Use AI tools to automate and optimize repetitive processes
• People Management & Accountability
  • Serve as the primary day-to-day point of contact for the team
  • Run weekly team standups and structured 1:1 meetings
  • Track KPIs using role-based scorecards
  • Conduct monthly and quarterly performance reviews
  • Lead underperformance conversations and manage PIPs when needed
  • Process contractor and team payments accurately and on time
  • Foster a culture of accountability and ownership
• Hiring & Onboarding
  • Manage the hiring pipeline when new roles open (job posting, screening, assessments, scheduling)
  • Oversee recruiter (if/when added to the team)
  • Maintain updated job descriptions and role scorecards
  • Build structured onboarding plans for every new hire
  • Ensure new team members can ramp quickly using documented systems
• Supply Chain & Fulfillment
  • Own inventory tracking and demand forecasting
  • Proactively manage reorder cycles
  • Coordinate freight logistics and shipment timelines
  • Manage 3PL relationships and monitor SLAs
  • Prevent stockouts and overstock through forecasting accuracy
  • Continuously optimize supply chain costs and efficiency
• Cost Visibility & Financial Oversight
  • Track recurring operational expenses (tools, subscriptions, vendors)
  • Identify anomalies and unnecessary spend
  • Deliver a monthly OPEX summary with observations
  • Monitor budget vs. actuals and flag discrepancies
  • Support data-driven operational decision-making

Qualifications

• 2+ years in Operations or Project Management within e-commerce or DTC
• Advanced Notion and/or ClickUp user (required)
• Actively uses AI tools daily to build systems and automate workflows
• Experience managing remote teams across time zones
• Hands-on supply chain experience (inventory, 3PL, freight, forecasting)
• Comfortable reading and interpreting basic financial reports
• Experience managing hiring pipelines

Preferred Experience

• Scaling a DTC brand from early growth to structured operations
• Building KPI dashboards and operational scorecards
• Implementing automation using AI tools
• Multi-vendor and multi-channel supply chain exposure

Benefits

• Compensation: $50,000 – $70,000 per year (based on experience)
• Employment Type: Full-Time
• Location: Remote (must be comfortable working across multiple time zones)