Business Operations Manager @PerfectServe
Project Management
Salary usd 110,000 - 1..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 1mth ago

[Hiring] Business Operations Manager @PerfectServe

1mth ago - PerfectServe is hiring a remote Business Operations Manager. πŸ’Έ Salary: usd 110,000 - 140,000 per year πŸ“Location: USA

Role Description

The Business Operations Manager is a strategic, execution-focused leader responsible for driving operational excellence across the Customer Experience (CX) organization. This role is critical in shaping the rhythm of the business, aligning cross-functional teams, improving processes, and translating data into insight-driven decision-making.

  • Establish and continuously refine the operating cadence for the CX organization.
  • Ensure KPIs, workflows, and review cycles align with strategic goals.
  • Facilitate and lead sales-focused discussions with Account Executives and key internal stakeholders.
  • Drive organizational alignment across units through planning cycles, performance checkpoints, and structured communication.
  • Maintain a centralized repository of business processes.
  • Analyze workflows to identify opportunities for improvement, simplification, and scalability.
  • Lead enhancements across Salesforce, SharePoint, Slack, and project management systems.
  • Partner with cross-functional teams to ensure process changes support both operational efficiency and customer outcomes.
  • Produce clear, concise weekly, monthly, and quarterly business reporting.
  • Deliver executive-level insights on risks, dependencies, performance, and initiative progress.
  • Provide context, recommendations, and interpretation behind trends and data signals.
  • Develop frameworks for current and emerging metrics aligned to business goals.
  • Transform quantitative data into actionable insights that enable leadership decision-making.
  • Identify and communicate patterns that highlight opportunities or risks.
  • Define, implement, and maintain KPIs in partnership with functional leaders.
  • Ensure performance measurements reinforce desired behaviors and business outcomes.
  • Support teams with tools, dashboards, and alignment guidance.
  • Serve as a trusted internal advisor, providing strategic guidance and operational clarity.
  • Identify opportunities to enhance effectiveness across teams and streamline cross-functional initiatives.
  • Lead planning, execution, and delivery of complex projects across multiple teams.
  • Manage scope, timelines, communication, and risk mitigation for strategic initiatives.
  • Own the communication calendar for key organizational rhythms including All Hands, QBRs, and operational newsletters.
  • Lead operational initiatives aimed at improving customer satisfaction and engagement.

Qualifications

  • 3+ years of experience in business operations, project management, or a similar role within a healthcare SaaS company.
  • Strong project management background with proven success in delivering cross-functional initiatives.
  • Advanced proficiency in Salesforce (administration or operations experience strongly preferred).
  • Experience with process improvement methodologies (LEAN preferred).
  • Strong analytical skills with the ability to synthesize data into actionable insights.
  • High proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
  • Experience with BI/analytics tools such as PowerBI, Tableau, DOMO, Sisense, 6Sense, or Google Analytics.
  • Excellent communication, facilitation, and collaboration skills.
  • Ability to operate with agility and adapt to shifting priorities in a fast-paced environment.

Requirements

  • Experience leading large-scale process changes or transformation initiatives.
  • Knowledge of the PerfectServe Platform.
  • Experience working with physician groups, medical practices, or hospital systems.
  • Six Sigma certification (White/Yellow/Green Belt or higher).
  • Strong attention to detail, proactive problem-solving, and a self-driven mindset.

Benefits

  • Remote first work environment
  • Health, Dental, Vision, Life and Disability Insurance options available day one.
  • 401K - with match and immediately vested.
  • 17 company holidays, 2 floating holidays plus competitive paid time off policy
  • Internal Advancement Opportunities
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Business Operations Manager @PerfectServe
Project Management
Salary usd 110,000 - 1..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 1mth ago
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 147,291 Remote Jobs
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