[Hiring] Business Operations Integration Manager @MySpectrum

Role Description

This role involves leading operations to enhance the client flow from inquiry to clinician utilization.

• Run weekly cadence: KPI scorecard, accountability meeting, action tracking
• Improve intake/scheduling workflows; create/enforce SOPs + QA
• Track demand vs capacity and drive utilization
• Lead projects end-to-end (scope → delivery)
• Manage a lean admin model: 4 offshore (PH) + ≤2 onshore via workflows and metrics
• Coordinate operational handoffs with billing/RCM support to reduce preventable issues

Qualifications

• 5–10 years operations experience (healthcare/services preferred)
• Proven KPI/scorecard ownership + follow-through
• Remote/offshore team management using SOPs, QA, and metrics
• Strong project execution; calm, direct communicator

Requirements

• Behavioral health ops preferred
• Experience with TherapyNotes, Zendesk, or similar workflows
• Dashboards/reporting and basic forecasting

How to apply

Apply with your resume and answer these 2 questions:

• Share one example of an operations improvement you led (what you changed + the measurable result).
• Describe your experience running weekly KPIs/scorecards and managing a remote/offshore team (cadence + tools you used).