[Hiring] Business Interface Representative @Department of Homeland Security Headquarters

1-year non-reimbursable assignment
USCIS Identity and Information Management Division (IIMD)
Business Interface Representative
Series Requested: 0301
Security Clearance: None
Virtual/Remote: Yes (Camp Springs, MD, or current duty location. This assignment does not confer telework benefits.)
Only current, full-time federal employees are eligible.
Resumes reviewed every 30 days until selection/closing date.
This is a Detail, not a Developmental Rotation.
Supervisory approval form must be signed.

Responsibilities

The USCIS Identity and Information Management Division is soliciting for candidates to serve as product owners for records, identity, and biometrics systems and projects. IIMD's objective is to modernize and synchronize enterprise systems and processes to deliver trusted identity and immigration records by creating and maintaining enterprise person centric solutions that safeguard and maintain integrity of identity and immigration records while ensuring timely and accurate delivery to adjudicators and enforcement partners. This position may be within IIMD's Person Centric Solutions Branch,Immigration Records Management Branch, or Biometric Solutions Branch.

As a product owner, your responsibilities will include, but are not limited to:
- Serve as an active/decision-making member, as a Product Owner (PO), within the Agile-development framework to provide business requirements and prioritization for IT development increments and sprints.
- Serve as the business interface between the end user and the development team, helping to gather and present requirements, business value, acceptance criteria, process workflows, design mock-ups, risk,dependencies, and any additional insights from the end-user personas' perspective.
- Facilitates project management activities to ensure system design and development initiatives are aligned with division-wide expectations of management. This position is responsible for keeping abreast of agile development processes for USCIS enterprise systems, such as but not limited to: RAILS, STACKS/Content Management Service (CMS), Person Centric Identity Services (PCIS), Customer Profile Management System (CPMS), National Appointment Scheduling System (NASS), Central Index System (CIS),A Immigrant Visa Content Service (IVCS), etc.
- Responsible for employing a human-centered design approach in coordination with USCIS field level subject matter experts to identify, collect, develop, and prioritize new requirements for emerging data systems using Agile Methodology processes.
- Leading and participating in Integrated Product Teams (IPTs)/working groups.
- Gathering, documenting, analyzing, and validating business requirements.
- Maintaining positive working relationships and ensuring cross-collaboration within IIMD and with both our USCIS partners and our external partners.
- Perform analysis of system generated verification errors to determine the impacts and resolve all errors. Assemble and analyze relevant facts and draw significant solutions and effectively communicate the same.
- Identify and troubleshoot systems and data issues to determine root cause. Work with system product owners and other project managers to resolve system and data issues, including information technology system changes. This could be to resolve records and identity issues and/or biometrics scheduling issues.
- Conduct analysis and evaluation of proposed changes, researching and investigating new or improved business and management practices to determine the impact on program operations and advising leadership of recommended solutions to various problems.

Education Requirements

EDUCATIONAL SUBSTITUTION: There is no educational substitution for this position.

Qualifications

Qualifications required:

1. Demonstrate ability to anticipate needs, react quickly, and manage multiple tasks in a fast-paced environment.
2. Experience planning and executing projects and studies that address challenging topics involving a wide variety of internal and external stakeholders.
3. Experience analyzing, establishing, and implementing project goals and objectives.
4. Proven ability to communicate and explain complex tasks/features to broad audiences.
5. Experience establishing long-range work plans and determining the actions necessary to accomplish objectives.
6. Ability to multi-task and prioritize simultaneous projects to meet the demands of a busy office environment.
7. 2+ years experience working in or with records management, identity management, and/or biometrics management is preferred.
8. Familiarity with USCIS and DHS systems (e.g. PCIS, CMS, RAILS,CPMS, NASS, etc.). Familiarity with enterprise data governance practices, classes of admission (COAs, etc. is a plus but not required.
9. Experience in human centered design and agile development is preferred, but not required.
10. Demonstrated interest and ability working with information technology.
11. Have received a FY24 final performance rating of "Achieved Expectations" or higher.

Please read the following important information to ensure we have everything we need to consider your application:
It is your responsibility to ensure that you submit appropriate documentation prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant experience as it relates to this Joint Duty assignment opportunity announcement.

Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated based on your resume.

Please ensure EACH work history includes ALL of the following information:

1. Job Title (Include series and grade of Federal Job)
2. Duties (Be specific in describing your duties)
3. Name of Federal agency
4. Supervisor name, email, and phone number
5. Start and end dates including month and year (e.g. June 2007 to April 2008)