[Hiring] Branded Sites Project Manager @Ylopo

Role Description

We are seeking an outgoing, tech-savvy individual to join our growing team as the primary point of contact for English-speaking clients onboarding their new website builds.

• Help clients through email, phone, and screen-share meetings.
• Build and maintain strong, long-lasting customer relationships.
• Delegate tasks or projects to team members.
• Liaise with cross-functional internal teams, including the customer service team and the website design project team, to improve the entire customer experience.
• Monitor and assess clients’ sites to ensure high-quality products.
• Gather and refine specifications and requirements based on the needs of the client.
• Ensure correct expectations and timely, successful delivery of our solutions according to clients' needs and objectives.
• Meet required monthly KPIs set by management.
• Report directly to the US Branded Sites Manager.

Qualifications

• Must have excellent written and oral English communication skills.
• Experience on CMS such as Squarespace, Wix, or WordPress is a PLUS.
• Project Management or Account Management experience.
• Knowledge of HTML/CSS is a PLUS.
• Must be an experienced, confident, and diligent problem solver.
• Must be hardworking and proactive.
• Must be willing to work full shift in PST Timezone.

Requirements

• Processor should be 2 GHz and above, Intel Core 5/7 or equal is highly required.
• MUST have the latest Operating System: Windows 11 64bit / Mac Ventura / Sonoma.
• 16GB RAM with 100GB Free disk space.
• MUST have a back-up computer with the same specs as the main device.
• A headset with noise-cancelling feature is a must.
• 20 Mbps minimum wired connection for main ISP.
• Back-up internet is a must (pocket wifi, prepaid wifi, etc. but strictly no USB sticks allowed).
• Back-up power source.

Benefits

• A commitment to personal development.
• Guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company.
• Excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts.
• Team building events, team lunches/happy hours, and other company-wide events.
• A supportive, caring environment dedicated to continuous learning and growth.