[Hiring] AVP PMO & Business Integration @Community Health Options

Role Description

The Leader of Project Management Office (PMO) and Business Integration is a senior leader responsible for aligning the organization’s project portfolio with strategic goals, driving cross-functional execution, and ensuring the successful adoption of changes across the business. This role oversees complex, enterprise-wide initiatives, establishing governance, project methodologies, and reporting structures to maximize value and minimize project conflicts.

• Enhancing the scope and capabilities of the department with dedicated resources focused on the integration of business needs and processes with technology.
• Aligning vendor management activities with procurement and management of vendors to support Community Health Options’ ongoing business operations.

Essential Functions and Responsibilities

• Overall Strategy and Project Management:
  • Facilitates effective planning and approach with COO to guide the Executive Team to define annual objectives.
  • Translates strategic goals into actionable, prioritized project portfolios.
  • Defines and maintains the end-to-end enterprise initiative lifecycle (intake, scoping, planning, reporting, and closure).
  • Breaks down departmental silos to ensure initiatives are integrated across business units.
  • Provides visibility into portfolio health, including financial performance, capacity, and risk management to executive leadership.
  • Ensures that project outcomes are not just delivered but successfully adopted and sustained within the company culture.
• Business Integration:
  • Leads dedicated resources to develop and deploy approaches for identifying and prioritizing inefficient processes.
  • Analyzes improvements and needed technical changes, deploys improvements, and monitors to validate objectives.
  • Establishes and drives ongoing support activities to translate complex business requirements into actionable system changes.
• Vendor Management:
  • Designs and deploys robust tools and approaches for soliciting vendors ensuring business, technical, and compliance inputs.
  • Drives improvements in vendor adherence to contract terms, service level agreements, and financial obligations.
  • Establishes ongoing monitoring mechanisms to ensure oversight and transparency into performance.
  • Administers Corrective Action Plans (CAPs) and their reporting to Compliance Committee for overall monitoring.

Job Specific Key Competencies (KSAs)

• Strong ability to navigate ambiguity, influence senior stakeholders, and lead cross-functional teams.
• Deep knowledge of project management frameworks (Waterfall, Agile, Hybrid) and project portfolio management (PPM) tools.
• Demonstrated understanding of health plan administration, operations, clinical management, vendor management, and procurement.
• Strong analytical capabilities including performance measurement, cost-benefit analysis, benchmarking, and process optimization.
• Exceptional interpersonal, communication, and presentation skills.
• Effective communicator with executive leadership, driving decisions with clarity of purpose.
• Lead negotiator and pricing strategist for vendor management.
• Data and metrics oriented leader in managing vendor performance.

Qualifications

• Bachelor's degree in Business, Technology, or a related field is required.
• Certifications in Program Management Professional, Portfolio Management Professional, Six Sigma, or other relevant training.
• 10+ years of Project Management and/or managing a PMO.
• Extensive knowledge of the health insurance industry and insurance business processes.
• Experience managing small and large teams and communicating at all levels within an organization.

Diversity, Equity, and Inclusion Statement

Community Health Options is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion (DEI). Our human capital is the single most valuable asset we have. The collective sum of individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent our employees invest in their work represents a significant part of not only our culture, but our reputation and achievement as well.

• Respectful, open communication and cooperation between all employees.
• Teamwork and participation, encouraging the representation of all groups and employee perspectives.
• Balanced approach to work culture through flexible schedules to accommodate varying needs of our people.
• Employer and employee contributions to the communities we serve to promote a greater understanding and respect for each other.