[Hiring] Aviation Stakeholder Manager @NetImpact Strategies

Role Description

The Aviation SMS and Controller Stakeholder Manager combines aviation domain knowledge with OCM expertise to help ensure the agency's modernization initiative’s organization change management (OCM) activities are operationally sound, aligned with safety priorities, and effectively adopted across the aviation workforce.

This critical Stakeholder Manager serves as the strategic liaison between the Stakeholder Engagement Office and frontline aviation professionals, providing subject-matter expertise on aviation operations, safety, and process integration while guiding organizational change efforts. This role will lead engagement planning and own the relationship with key stakeholder groups and represent their interests and perspectives to inform program decisions, operational readiness, and adoption strategies.

The position is responsible for:

• Building trusted relationships with frontline aviation stakeholders, including air traffic controllers and technical operations personnel.
• Designing and supporting stakeholder engagement activities that surface adoption risks and workforce concerns.
• Strategizing, planning, collecting, and translating frontline operational insights into actionable OCM strategies.
• Applying aviation domain expertise to design and implement targeted engagement and change interventions.
• Driving stakeholder adoption and workforce readiness by identifying operational concerns early.
• Improving trust and transparency between BNATCS leadership and the aviation workforce.
• Designing, measuring, and assessing stakeholder sentiment and workforce readiness.

Qualifications

• Ability to obtain Public Trust (U.S. Citizen)
• Bachelor + 8 years, including 5 years+ controller experience (e.g., Tower/Flight Data/Ground Controller, TRACON Controller, Contract Controller, etc.)
• Demonstrated familiarity with fundamental aviation frameworks and processes, including Aviation Safety Management System (SMS)
• Strong stakeholder engagement skills, including experience in unionized or labor-partnered settings.

• Formerly certified in relevant certifications (e.g., Certified Professional Controller (CPC), Air Traffic Control Specialist (ATCS), Facility Ratings, Control Tower Operator (CTO))
• Past or present involvement with aviation industry groups and communities – including unions and trade organizations – are a plus
• DMV area

Benefits

• Your health comes first – we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future – 401(k) Plan – Immediately vested employer contributions; no matching required
• Work hard, play hard – we offer a generous Paid Time Off (PTO) policy, one (1) additional day of paid wellness leave per calendar year, and observe ten (10) federal holidays
• Pawsitively pawesome – Pet Insurance (because our little critters are part of our families, too!)
• Invest in your education – Tuition reimbursement, internal training programs, & company-sponsored industry certifications!
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021, 2022, 2023, & 2024!
• Have fun and celebrate and give back – Team building activities, community volunteering, quarterly HQ days, wellness events, happy hours, family fun events, and more!