[Hiring] Automotive Program Manager @MSX International

Role Description

Are You an Automotive Program Leader Who Turns Teams Into Top Performers!

MSX International is seeking an experienced, results-driven Program Manager to lead a geographically dispersed field team supporting a major automotive manufacturer. This is a high-visibility leadership role for someone who inspires people, builds strong client relationships, and delivers solutions—not excuses—in a fast-paced, performance-focused environment.

• Lead and develop regional Team Leaders and their field consultant teams
• Serve as the primary client liaison and manage day-to-day delivery
• Establish and drive a consistent daily operating cadence across the team
• Translate data and reporting into clear priorities and actions for the field
• Drive business results, remove barriers, and stay relevant

The Automotive Program Manager provides comprehensive leadership and delivery management for a national automotive field-services program. This is a professional-level, supervisory position responsible for the overall performance, quality, and client satisfaction of the program. The primary focus is leading the day-to-day delivery of the program—directing regional Team Leaders and field consultants, managing the client relationship, and driving continuous performance improvement.

• Own the day-to-day delivery of the program and act as the primary client liaison for the assigned project
• Lead, coach, and hold accountable a team of regional Team Leaders and their field consultants
• Establish and maintain a consistent daily operating cadence (daily huddles, escalation reviews, and follow-through)
• Set clear priorities and expectations for the team and drive performance against program objectives
• Coordinate communication, manage assigned resources, and report to executive management
• Create and execute project work plans, revising as appropriate to meet changing needs and requirements
• Track project deliverables, issues, risks, and action items to closure
• Manage data accuracy, timeliness, and overall work product; set up and execute QA and peer-review processes
• Partner closely with the data analytics/BI function to translate reporting into field-level action
• Collaborate with client teams to meet program financial and customer-satisfaction goals; estimate resourcing and staffing needs
• Negotiate and manage client commitments and expectations, with a client-centric approach
• Closely monitor program objectives and provide critical, constructive performance feedback
• Develop and implement processes and measures to drive performance and continuously apply LEAN principles
• Recruit, hire, develop, and retain top field personnel
• Manage program compliance with contractual obligations and support transition/stabilization phases
• Provide regular financial and program reviews with client management and MSX senior management
• Frequent, on-demand travel to client and field locations as required

Qualifications

• 7+ years of industry experience, with a minimum of 5 years in project and/or program management
• A track record of delivering on complex, performance-driven programs
• Experience working within, influencing within, and networking within a matrix environment
• Conversant with project management methodologies
• Professional analytics experience necessary to identify opportunities, trends, and anomalies
• Excellent communication, presentation, and negotiation skills
• Highly interpersonal, with team-building and participative management skills
• Self-starter able to work under minimal supervision
• High level of proficiency with PC and Microsoft Office applications
• Experience leading large, geographically dispersed teams

Requirements

• Able to create a sense of community and shared direction amongst a diverse program team
• Ability to build credibility, trust, and rapport with stakeholders at all levels, inside and outside the organization
• A forward thinker who takes initiative, identifies gaps, makes recommendations, and delivers on them
• Ability to influence at all levels
• A good listener
• Proactive and sophisticated management of key stakeholders
• A proactive communicator who seeks to communicate rather than wait to be asked
• Business focused: always looking to maximize benefits for the business and minimize downside risk

Education and/or Experience

• Bachelor's degree in a related field or minimum 5 years equivalent experience
• Expertise in all aspects of dealership operations and/or automotive field services
• Basic understanding of automobile repair and technology
• Prior program management experience required

Language Skills

• Must have the ability to maintain professional-level communication in English and any other languages as required by the project client.

Computer Skills

• High level of proficiency with PC and Microsoft applications including Outlook, Excel, PowerPoint, Project, Word, and Power Apps
• Comfortable interpreting dashboards and reporting to guide team priorities

Tactical Skills

• Must be able to execute core program components such as reporting, group facilitation, coaching, and product/deliverable delivery

Reasoning Ability

• Must be capable of formulating business decisions based on a logical reasoning approach and offering a solution-based outcome to all situations

Self-Starting Abilities

• Must possess a demonstrated ability to operate successfully in a business environment with limited management oversight

Physical Demands

• Must possess the physical capabilities necessary to accomplish the tasks assigned to the program, including but not limited to multi-day travel, extended periods of activity during team meetings and field visits, and the ability to lift a minimum of 50 lbs. without sustaining injury

Work Environment

• Position is full-time.
• Some overnight travel may be required.
• Ability to equally accommodate working from a corporate/home office or remote location.