[Hiring] Associate Operations Director @Groups Recover Together, Inc.

Role Description

At Groups, the Associate Operations Director will assist in overseeing a team of professionals and drive operational excellence. This role is responsible for developing, assembling, and leading high-level operational projects that drive efficiencies and quality services. You will also perpetuate the organization’s DNA by infusing a strong sense of mission, values, culture, and team into each organizational function, and by nurturing and developing our talent. This role reports to the Operations Director.

Responsibilities

• Expansion:
  • Facilitate high-quality expansion within the market.
  • Oversee the launch of new offices by providing direct oversight, training local management and staff, and leading external outreach as necessary.
  • Assist the Operations Director and Operations Supervisors in new office openings.
  • Facilitate weekly communication about openings and office closures/relocations.
  • Collaborate with all state leadership to achieve high-quality growth and retention with integrity.
  • Assist Operations Supervisors in launching new offices and facilitate regularly scheduled meetings to communicate office development strategy.
  • Partner with Partnership Development Managers on evaluating new market needs.
• Management and Professional Development:
  • Support the Operations Director and Operations Supervisors in cultivating a positive team environment.
  • Support Operational Supervisors in troubleshooting day-to-day operational challenges.
  • Ensure policies and procedures are rigorously implemented.
  • Understand daily operations and partner with Operations Supervisors on improvement focal points.
  • Manage and ensure reporting and Action Lists are completed timely.
  • Assist with quarterly walkthroughs and monitor Health & Safety worksheets.
  • Provide operational and administrative leadership for up to 8-10 Operations Supervisors.
  • Support needs related to employee relations and performance improvement.
  • Ensure effective scheduling and disbursement of caseloads for operational staff.
  • Assist Operations Supervisors in preparation for site audits with state licensing and accreditation organizations.
  • Support employees’ professional development through goal setting, coaching, and feedback.
  • Deliver structured onboarding for new Operations Supervisors.
  • Assist Operations Supervisors in recruiting “A players” into every role.
• Project Management:
  • Assist with special projects by providing project management as requested.
  • Help execute new initiatives and evaluate/iterate/improve those initiatives.
  • Work with and create cross-functional teams and manage numerous projects simultaneously.
  • Develop, assemble, and lead projects from beginning to end.
  • Act within the scope of authority granted, ensuring adherence to regulatory requirements.
  • Travel up to 50% of the time (rarely overnight).
• Other duties as assigned.

Qualifications

• Demonstrated experience managing in a multi-site/state environment.
• Strong software application skills including Microsoft Suite and/or G-Suite (Google).
• A strong collaborator with excellent relationship-building skills.
• Thrives on positive interactions and engagement.
• Out of the box thinker with innovative solutions.
• A great communicator, clear and culturally sensitive.
• Exceptional organizational skills with a strong bias towards action and results.
• Flexible and able to juggle multiple priorities.
• Exceptional problem-solving abilities in high-stress situations.
• Passionate about the mission with unquestionable ethics.
• Ability to use discretion and work independently under general supervision.
• Ability to understand and adhere to the Professional Code of Conduct.

Requirements

• Bachelor’s Degree preferred or equivalent combination of education and experience.
• 5+ years of operational leadership experience in a behavioral health or human services field.
• Access to reliable internet and telephone services, specifically 40M download and 10M upload package or higher.
• Must meet pre-employment requirements and maintain all applicable state and job-related guidelines for background screening.