[Hiring] Associate Director of Program Management @Carrier

Role Description

An Associate Director of Program Management is responsible for leading a team of program/project managers, providing coaching, training, and regular feedback to support their growth and effectiveness. They ensure projects are delivered on time, within scope, and in line with business goals, while fostering consistent processes, strong communication, and a culture of continuous improvement. In collaboration with other leaders, they help prioritize work and remove obstacles so teams stay focused and deliver results.

Key Responsibilities

• Team Leadership and Development
  • Direct and support a team of program/project managers by providing coaching, development planning, and performance feedback.
  • Build project management capabilities through training, knowledge-sharing, and fostering a culture of continuous growth.
  • Promote consistency in project methodology, tools, and delivery excellence across the team.
• Resource and Capacity Management
  • Align resource planning to portfolio priorities, identifying capacity constraints and enabling effective allocation.
  • Partner with functional leaders to resolve staffing challenges and maximize team effectiveness.
• Risk and Issue Management
  • Identify and manage portfolio-level risks, dependencies, and issues across programs.
  • Collaborate with stakeholders to build mitigation plans and escalate critical concerns as needed.
• Financial and Performance Management
  • Oversee financial aspects of the portfolio, ensuring alignment with budget targets and ROI expectations.
  • Partner with Finance and Product leads on cost-benefit analysis and strategic investment planning.
• Stakeholder Communication and Engagement
  • Serve as a key liaison between business stakeholders and project delivery teams, ensuring transparency and alignment.
  • Provide clear updates on portfolio progress, challenges, and value delivery to executive leadership.
• Continuous Improvement
  • Analyze delivery trends and outcomes to drive process improvements and portfolio optimization.
  • Lead efforts to evolve tools, frameworks, and metrics that enhance effectiveness and maturity of the PMO.

Qualifications

• Bachelor’s Degree.
• 10+ years proven experience in Program Management using the best practices of Project Management in the software and/or hardware engineering field.
• 5+ years team management experience of co-located, remote, and nearshore/offshore teams.

Preferred Qualifications

• Experience with Lean, Waterfall, New Product development.
• Strong communication, interpersonal, and presentation skills.
• Project management certification (PMP) a plus.
• Ability to deal with ambiguity in a fast-paced environment where not all processes and procedures are clearly defined.
• Agility to change directions quickly as needed.
• Experience of working cross-functionally across multiple global teams and building consensus.
• Experience of establishing and analyzing metrics and key performance indicators to manage the business.
• Ability to diagnose problems, identify root causes, and develop and drive appropriate solutions.
• Proven experience in managing large scale enterprise projects.
• Experience driving overall strategy and teams across organizations.

Additional Information

• Travel up to 25% on an as needed basis.

Our Commitment to You

As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers.

We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.

The values that guide us are respect, integrity, inclusion, innovation, and excellence.

We’re excited for you to join us and make a difference.

Apply Now!