[Hiring] Assistant Manager - Engineering Services @S&C Electric Company

Role Description

As an S&C Electric team member, you’ll work on projects that have real-world impact. You’ll help transform the grid for resilient and reliable power worldwide. You will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy. Join S&C to make an impact on tomorrow’s energy challenges and become an employee-owner!

Key Responsibilities

• Planning & Operational Management
  • Establish goals and objectives for the team to achieve immediate or short-term results.
  • Oversee the day-to-day operations of the Power Systems Control team to ensure seamless coordination, on-time project delivery and customer satisfaction.
  • Implement operating processes, methodologies, and tools to ensure the team’s effectiveness and achievement of successful business outcomes.
  • Track and manage project delivery to ensure projects are completed on time, within budget and meet quality standards.
  • Step in to help problem solve technical issues escalated by project teams to ensure ongoing compliance with customer specifications and regulatory standards.
  • Conduct site visits, meet with key customer stakeholders, support business development activities, and resolve project-related issues to bring projects back on track and ensure customer satisfaction.
  • Maintain relationships with leaders across the organization to ensure seamless coordination, planning and alignment of shared priorities and work.
  • Share customer needs and feedback to support S&C product teams in planning enhancements to existing products and the development of new products.
  • Oversee that all required Professional Engineering licenses are obtained and maintained.
  • Monitor and control expenses in line with the Grid Enablement departmental budget.
  • Track project budgets in partnership with Project Managers ensuring utilization rate and revenue targets are met.
• Safety
  • Champion safe working practices and oversee the efforts to ensure the required tools, training and checks are in place to maintain zero lost time injury and other safety KPIs.
  • Ensure the strict observance of all relevant US and/or international safety and environmental laws, standards and requirements.
  • Collaborate with the safety and environmental department to review and update Grid Enablement safety policies, procedures and practices.
• Business Development
  • Promote S&C’s Grid Master Microgrid Controller and other Grid Enablement products and service capabilities with customers across the US.
  • Partner with the Sales team as required to support customer meetings relating to grid control engineering support.
  • Write, scope, and price proposals for federal, commercial, and industrial customers and coordinate with Sales Operations as required for quotations.
  • Build and maintain relationships with key external stakeholders to remain on top of market trends and to promote S&C’s engineering capabilities.
  • Travel and represent PSS at industry events and customer engagements in the area of expertise.
• Project Execution
  • Oversee, check and review team members’ work and guide the team to achieve quality results for the customer.
  • Provide appropriate technical guidance to engineers within the project teams to ensure design standards and work practices are implemented.
  • Interpret and support the team on the application of industry standards and requirements including NEC, NFPA, and related IEEE and IEC standards.
• People Management
  • Direct and review the work of the team to accomplish operational results.
  • Act in accordance with appropriate and professional workplace behaviors, address/mediate conflicts to restore harmony, and support a positive, healthy and inclusive workplace culture.
  • Initiate administrative decisions and processes including but not limited to recruitment, induction, vacation management, performance reviews, performance improvement plans, and workforce/succession planning.
  • Establish, monitor, and hold team members accountable to clear responsibilities, provide ongoing performance feedback, and initiate corrective actions where required.
  • Support the growth and development of team members, recognize and reward their achievements and proactively train, mentor and coach team members.
  • Understand and comply with all applicable Company policies and rules.
• Reporting
  • Monitor and prepare performance reports and communicate results against operational objectives and KPIs with leadership and other key stakeholders as required.
  • Act as a champion for Salesforce and leverage reporting tools and dashboards to track goals and progress.
• Additional Functions
  • Maintain regular and punctual attendance.
  • Attend in-person or virtual meetings as requested or required.
  • Communicate effectively and respectfully with others.
  • Other responsibilities as assigned.

Qualifications

• Bachelor's degree in Engineering or related field.
• Minimum of ten (10) years of experience in the power systems industry and at least five (5) years of advanced SCADA or microgrid controls exposure.
• Minimum of three (3) years of management experience in operations and/or engineering with success in project execution.
• Detailed knowledge of electrical power systems with experience working with Microgrids, Distributed Energy Resources (DERs) interconnection, SCADA protocols, programming and other control applications.
• Knowledge of codes and standards including NEC, NESC, and other relevant power system standards.
• Demonstrated success in the delivery of complex, industry-specific concepts and solutions.
• Basic management approaches and experience supervising geographically dispersed teams of engineers.
• Sound business acumen and analytical skills with the ability to analyze data to drive informed decisions and problem-solve difficult issues.
• Uses discovery techniques to identify the customers’ needs and tie them to S&C's solutions to create revenue growth opportunities.
• Communication skills, (written, verbal, listening and presentation) with the ability to liaise with internal and external stakeholders.
• Creative and persuasive in communicating to gain cooperation with a wide range of stakeholders across different departments and with customers.
• Interpersonal skills to establish meaningful relationships in person and a remote environment.
• Excellent organizational, planning and project management skills.
• The ability to travel as required to project and/or customer sites.

Requirements

• Project Management Professional (PMP) or PRINCE2 preferred.
• Professional Engineer – PE (USA) or equivalent preferred.
• Demonstrated experience in CRM systems (Salesforce desirable) maintaining and leveraging data for reporting purposes.
• Proficient computer skills including experience using Oracle and Microsoft Office suite (Excel, Word, Outlook).

Benefits

• Competitive and equitable compensation.
• Annual incentive plan (AIP), subject to eligibility criteria.