[Hiring] ASAP Implementation Specialist @Mission Critical Partners

Role Description

As an ASAP Implementation Specialist, the individual will coordinate, implement and support the Automated System Alarm Protocol (ASAP) interface to Emergency Call Centers (ECCs.

• Implementation and support for ASAP service interfacing to ECCs.
• Project management, including coordinating project schedules, milestones, and testing activities while actively managing deadlines to ensure timely delivery of ASAP implementation projects and keeping all internal and external tasks on time.
• Collaborate with third-party implementation partners, such as Nlets, internal resources, CAD vendors, and ECCs (Public Safety Answering Points - PSAPs), and alarm monitoring centers to plan and execute the implementation and support of the ASAP solution.
• Ability to review address/GIS data for varying data set comparisons and document inconsistencies.
• Ensure that all implementations comply with relevant standards, regulations, and best practices.
• Assure quality of project deliverables and client satisfaction.
• Promote positive, long-term and meaningful client relations through quality deliverables and customer satisfaction.
• Meet key performance goals and expectations as defined by management.
• Participate in a 24x7x365 on-call support rotation, providing timely response to operational incidents, system issues, and customer escalations.
• Perform other related duties as assigned by management.

Qualifications

• Bachelor’s degree in related discipline (preferred) or equivalent.
• Experience implementing complex public safety projects and/or training (preferred).
• Strong understanding of public safety communications, GIS Administration, ASAP protocol, and alarm monitoring solutions.
• Project management experience or ability to ensure the quality of project deliverables. Deliver projects within budget guidelines.
• Must pass CJIS and full employment background check.
• Strong problem-solving skills and ability to work on multiple projects.
• Ability to work independently in a remote environment.
• Willingness to travel (Up to 10% of the time).

Benefits

• Robust employer contribution to employee medical benefits.
• Competitive dental and vision insurance.
• 401(k) plan with company match.
• Wellness allowance to support employee well-being.
• Life and AD&D insurance.
• Disability insurance (short-term and long-term).
• Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA).
• Flexible Paid Time Off to support work-life balance.
• Employee Assistance Program (EAP).
• Perks at Work program offering discounts on products and services.