[Hiring] Vice President of Engagement Transformation @Solera Health

Role Description

Solera Health is seeking an executive-level strategic leader to accelerate enterprise-wide consumer engagement across our Digital Health Network. This role carries a clear enterprise mandate:

• Double enrollment year over year
• Improve ROI by optimizing customer acquisition cost (CAC) to lifetime value (LTV)
• Lower Total Cost of Care for health plan and employer partners
• Drive measurable outcomes for providers and consumers

Reporting to the Chief Product Officer, the VP of Engagement Transformation is the enterprise architect for engagement growth across Solera and client-owned channels, including:

• Email
• SMS
• Phone
• Direct mail
• Call center
• Chat

This leader ensures engagement strategy is deeply integrated into product design, platform capabilities, digital experience, and clinical solution performance.

Serving as a strategic partner to Product and a cross-functional catalyst across marketing, clinical, technology, and data teams, this role mobilizes the organization toward measurable engagement outcomes. The VP will drive:

• AI-powered personalization
• Intelligent journey orchestration
• Performance governance frameworks that scale impact across the Digital Health Network

This role does not have direct people management responsibility. Instead, success is achieved through:

• Executive influence
• Structured accountability
• Experimentation
• AI-enabled innovation

Qualifications

• 10+ years of executive experience leading enterprise engagement, digital growth, or transformation initiatives
• Deep experience in B2B2C healthcare, digital health, healthcare services, or population health ecosystems
• Demonstrated success improving activation, retention, utilization, and engagement at enterprise scale
• Proven experience influencing or owning CAC, LTV, and ROI performance in complex operating environments
• Strong understanding of AI/ML applications in personalization, predictive modeling, and responsible healthcare innovation
• Experience establishing performance governance, forecasting models, and executive reporting frameworks
• Exceptional ability to influence cross-functional stakeholders without direct authority
• Executive presence with the ability to translate performance data into strategic action for C-suite and board audiences

Requirements

• Remote position (U.S.-based)
• Up to 10% domestic travel

Benefits

• Competitive salary, bonus and equity opportunity
• Comprehensive medical, dental, and vision coverage starting Day One
• Flexible time off beyond standard company holidays
• 401(k) with company match and financial wellness resources
• Generous parental leave and adoption assistance
• Remote-first work culture with team events and community building
• Phone stipend and wellness perks (Fitbit, fitness/mental health app access)