[Hiring] Technical Product Manager @Outside

Role Description

This is a very exciting and highly innovative time here at Outside. We're looking for a CRM and communications platform expert who can also operate as a strong product owner to own the systems, standards, and platforms that power how we communicate with users at scale.

You'll own our CRM platform, currently HubSpot, and shape the strategy, governance, data flows, integrations, reporting, and operating model that support communication across a multi-brand ecosystem.

• Own the CRM/ESP platform and its architecture: segmentation and data model, platform limits, and the standards teams follow to use it well.
• Define the governance that keeps messaging scalable and compliant across brands: consent, opt-in/opt-out, channel and topic preferences, dedup, frequency capping, sender/domain governance, approval paths.
• Partner with Engineering on the customer data, events, attributes, and integrations that power communications, ensuring data flows are reliable and validated.
• Own messaging health and deliverability: define the metrics and monitoring for send volume, delivery, bounces, complaints, unsubscribes, audience changes, and event failures.
• Run hands-on analysis on messaging and customer data to find gaps, test hypotheses, and decide what to fix first.
• Audit the current CRM/ESP and vendor landscape, support vendor evaluation, and help lead any migration or consolidation effort end to end.
• Build the governance and platform foundation so it extends cleanly from email to push, in-app messaging, SMS, and other direct-to-user channels.
• Serve as the primary product partner across Brand, Marketing/Growth, Engineering, Sales, and Legal — flag risk early, make evidence-based recommendations, drive alignment.
• Create and maintain documentation for platform flows, policies, integrations, event definitions, and operating processes.

Qualifications

• 5+ years in a formal product management role, OR a combination of deep hands-on CRM/ESP experience (e.g., ~10 years) plus 2+ years in a PM role.
• Hands-on expertise with an ESP/CRM platform (HubSpot, Braze, Iterable, Customer.io, Salesforce Marketing Cloud, or similar).
• Email deliverability expertise, including understanding authentication (SPF, DKIM, DMARC), sender and domain reputation, and mailbox provider requirements.
• Working knowledge of privacy and consent regulations relevant to messaging (GDPR, CCPA/CPRA, CAN-SPAM).
• Direct experience owning communications governance — consent/opt-in, preferences, suppression, dedup, frequency capping, sender/domain governance.
• Strong strategic thinking — able to connect business goals, customer experience, technical constraints, and operational risk into clear product decisions.
• Technical fluency to work effectively with Engineering on integrations, data flows, APIs, and system dependencies.
• Deep analytical fluency — able to form clear hypotheses and test them hands-on with SQL, spreadsheets, BI tools, or AI-assisted analysis.
• End-to-end execution discipline across multiple parallel workstreams.
• High ownership — able to move work forward without perfect direction and bring others along.
• Fluency with AI tools as part of everyday workflow — research, documentation, analysis, acceleration.

Requirements

• Experience with multi-channel messaging beyond email — push, in-app, or SMS.
• Platform migration or vendor consolidation leadership.

Benefits

• This is a fully remote role, welcoming applicants based anywhere in the United States or Canada.
• Salary range: $140,000 to $180,000, with additional compensation including bonuses or commissions.
• Additional benefits include health care, vision, dental, retirement, Flexible Time Away, sick leave, and more.

Company Description

Outside Interactive, Inc., the premier hub for active lifestyle enthusiasts, offers best-in-class content and experiences to more than 70 million of the world’s most passionate outdoor, wellness, and endurance enthusiasts every month.