[Hiring] Technical Product Manager @Allied Benefit Systems

Role Description

The Technical Product Manager (TPM), reporting to the VP, Transformation, will serve as the primary link between business stakeholders, product owners, and the development teams, driving the successful delivery of innovative products and solutions. This role will define and prioritize the product backlog, facilitate cross-functional teamwork, and champion efforts to transform processes and enhance operational efficiency, all while ensuring alignment with business goals and customer needs.

This role will serve as the product lead for core EDI capabilities, requiring deep expertise in data operations across 834 enrollment files, 270/271 eligibility transactions, X12 standards, and NCPDP pharmacy formats. The TPM will function as the subject matter expert for eligibility and benefits data, including medical, pharmacy (Rx), and membership - ensuring accurate, compliant, and efficient file processing that supports operational excellence and enhances the member and partner experience.

Essential Functions

• Serve as the EDI product lead, driving the strategy and execution for eligibility and benefits file formats, including 834, 270/271, NCPDP and X12 transactions.
• Oversee the end-to-end lifecycle of EDI file processing, from requirements gathering and mapping to testing, deployment, and ongoing maintenance in concert with our development teams.
• Ensure all EDI solutions meet industry standards, regulatory requirements, and organizational goals for data quality and operational efficiency.
• Collaborate with stakeholders to understand business objectives, customer needs, and market trends.
• Combine strategic vision with technical expertise to drive transformation, optimize workflows, enhance operational efficiency, and modernize platform capabilities.
• Partner with Product leadership to define and maintain the roadmap that aligns organizational goals, prioritizing features based on business value, user impact, and feasibility.
• Write detailed business requirement documentation and user stories with clear acceptance criteria to guide development efforts.
• Continuously gather and analyze user feedback to refine features and improve user experience.
• Track key performance indicators (KPIs) to optimize product performance, drive continuous improvement, and ensure customer satisfaction.
• Create, prioritize, and maintain a well-defined product backlog outlining features, enhancements, fixes, and technical work, ensuring items are clear, actionable, and clearly communicated to the development team.
• Collaborate with leadership, business owners and subject matter experts to identify and implement enhancements that improve product scalability and efficiencies.
• Oversee any applicable product version upgrades, including rollout, User Acceptance Testing, and regression testing to ensure smooth deployments.
• Conduct final testing and acceptance of user stories, ensuring that features meet established criteria.
• Lead regular discussions to gather feedback and refine product features for continuous improvement.
• Participate in sprint planning, stand-ups, reviews, and retrospectives to ensure seamless Agile processes.
• Make informed decisions about trade-offs between scope, schedule, and resources.
• Address and resolve product-related challenges promptly, ensuring minimal disruption to project timelines.
• Effectively communicate stakeholder needs to the development teams, ensuring delivery meets contractual requirements, quality standards, and performance expectations.
• Manage the solution concept development process to ensure the product team understands the direction and vision. Perform other responsibilities as assigned, ensuring adaptability and continuous support for product development initiatives.

Qualifications

• Bachelor’s degree from an accredited college or university in business, healthcare, technology or related field or equivalent work experience required.
• SAFe (SA) certification, CSPO or equivalent (Certified Scrum Product Owner) and/or SPO/PM (SAFE Product Owner/Product Manager) preferred.

Requirements

• At least 5 years’ experience as a TPM, Product Owner, Business Analyst, or related role in an Agile/Scrum environment required.
• Proven experience in Electronic Data Interchange (EDI) operations, including hands-on management of 834 file formats, 270/271 transactions, and X12 standards for eligibility, membership, medical, pharmacy (Rx), and other benefit files.
• Excellent analytical and problem-solving skills.
• Prior experience with Agile Scrums and project management.
• Demonstrated computer literacy and advanced familiarity with Microsoft Office Suite required.
• Experience in project management tools preferred.
• Experience in healthcare is preferred.
• Excellent at communicating and leading cross-functionally with both technical and non-technical stakeholders.
• Experience working with many levels in an organization.
• Highly detailed oriented.
• Relentlessly executes with a sense of urgency.
• Outstanding at coaching, mentoring, and providing and accepting feedback.
• Track record at developing leaders.
• Ability to contribute to the recommendation of technical and business process solutions.
• Strong Business Acumen.

Benefits

• Medical, Dental, Vision, Life & Disability Insurance.
• Generous Paid Time Off.
• Tuition Reimbursement.
• EAP.
• Technology Stipend.

Work Environment

Remote

Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive.