[Hiring] Strategy & Transformation Lead @Narvar

Role Description

Narvar is hiring! We are seeking a Strategy & Transformation Lead to join the Office of the CEO. This is a high-visibility, high-impact role designed for a professional who can bridge the gap between complex data and strategic storytelling. You will be responsible for defining how Narvar measures success in the age of AI, driving critical CEO-sponsored initiatives, and crafting relevant narratives on Narvar’s business and product evolution. This is a unique opportunity for someone who enjoys bridging strategy to execution and exploring unchartered territory in how to evaluate a scaling business.

Key Pillars of the Role

• Analytics & Strategic Storytelling
  • Define how Narvar communicates its value to the Board, investors, and the market.
  • Value Framework: Evolve the metrics and logic for how we value products in an AI-first world.
  • Board & Executive Comms: Partner with the CoS to communicate data and key insights to the Board and Executive team.
  • Translate complex operational data into clear, persuasive narratives that highlight Narvar's strategic trajectory.
  • Performance Architecture: Design and maintain a "Control Tower"—develop and evolve a suite of dashboards and KPIs that provide real-time visibility into business health and efficiency.
• AI Transformation Program Management
  • Drive a central role in Narvar’s internal AI evolution.
  • Use Case Prioritization: Partner with cross-functional leaders (Engineering, GTM, Finance, CX) to identify, define, and rank-order internal AI use cases and tool deployments.
  • Measurement Frameworks: Own the "Source of Truth" for AI progress.
  • Develop and track leading indicators (e.g., tool adoption) and lagging indicators (e.g., ticket resolution, time-to-value) to prove the transformation’s impact.
  • Change Management: Ensure that AI initiatives aren't just "pilots" but are integrated into the core operational fabric of the company.
• CEO-Sponsored Initiatives
  • Take on additional CEO-sponsored cross-functional initiatives (AI-adjacent or otherwise) where similar skills are needed: structured problem-solving, cross-org execution, and change leadership.

Qualifications

• 6–10 years in Management Consulting, Investment Banking, or Strategy/BizOps at a high-growth technology company.
• Startup and transformation experience within the SaaS/B2B space is strongly preferred.
• A passion for measurement; comfortable defining KPIs, designing skill frameworks, and building models to quantify business value.
• Gift for slide design and executive writing; ability to turn raw data into a story that influences a Boardroom.
• Self-motivated, "builder" mindset; thrives in fast-paced environments and can manage multiple high-priority strategic initiatives.
• Familiar with modern AI and productivity tools (LLM-based copilots, automation, BI); practical, "human-first" lens on how non-technical teams adopt new tech.

Benefits

• Opportunity to work with a diverse range of clients including GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands.
• Work in a company that values innovation and a sense of adventure.
• Participate in celebrations of professional wins, baby showers, birthday parties, and more.
• Equal-opportunity employer that values diversity and does not discriminate on various bases.

Company Description

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.