[Hiring] Strategy & Business Operations, Stripe Business Performance @Stripe

Role Description

This role involves working cross-functionally within our group and across Stripe’s technical and user-facing teams to solve problems and design workflows that benefit our users. Specifically:

• Work on cross-cutting company strategy projects and collaborate with teams to implement changes
• Partner directly with senior leaders and cross-functional teams to accelerate progress, solve hard scaling initiatives, and incubate new programs
• Obsess over our top company metrics, helping to surface and drive initiatives that will move the needle for Stripe
• Build and own models for in-depth analyses to help inform our overall strategy and make the right growth decisions for Stripe
• Conduct comprehensive data analysis and develop actionable insights to inform strategic decisions and optimize operational processes across Stripe
• Define metrics and leading/lagging indicators of business performance
• Drive analysis and research to be an integral part of yearly strategy and company goal planning
• Track projects, timelines, and commitments on internal projects and customer deliverables

Qualifications

• 12+ years of experience in strategy & operations, data science, finance, product management, or similar roles at technology companies
• Experience working in highly cross-functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment
• Critical and first principles thinking (e.g., ability to question how we are working rather than simply executing), and the ability to zoom out to the most important questions
• Passion for digging deep into data and problem solving
• Experience in data analytics with demonstrated ability in navigating large data sets and/or SQL
• Excellent written and verbal communication with the ability to speak to leaders across different teams, such as partnerships, product, engineering, and sales
• Demonstrated ability to thrive in influence without authority environments
• Good balance of business and technical acumen
• An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity

Requirements

• Payments ecosystem, or experience in finance or fintech is a plus
• Experience facilitating large meetings with a strong focus on goals and outcomes
• Ability to build trust and partner with senior leaders and CXOs
• Experience driving creative solutions with and effectively informing the roadmap of cross-functional teams
• Ability to understand the implications of Stripe ships such as product features, policy changes, and marketing outreach on the user experience and resulting support experience