[Hiring] Staff Product Manager, Operations Systems @Vida Health

Role Description

Most product managers build what members, providers, or clients see. This role builds the systems that make the whole company run. Behind every member interaction at Vida is a chain of systems: eligibility data, our member admin tools, Zendesk, Braze, our EHR, pharmacy and device vendors, and a data warehouse. Today, too many of those links are held together by spreadsheets, manual steps, and a few people who know where everything lives. When a link breaks, a member waits, a support agent files a ticket, and an engineer goes digging.

You'll own that layer. You'll learn how our member support, clinical operations, and device operations teams actually work, map how our tools talk (or don't) to each other, and set the vision and roadmap for how they should. You'll partner with a dedicated engineer, our Zendesk lead, and the operations leaders who depend on these systems every day.

This is a Staff-Level role reporting directly to the VP of Product. You won't be embedded in another product team, so we need someone who can find the work, frame it, prioritize it, and drive it with minimal oversight.

Responsibilities:

• Own the vision and roadmap for operations systems.
• Shadow support agents and ops teams to understand their processes and tools.
• Design how systems connect, including reading vendor API docs and defining integrations.
• Replace manual work with durable systems.
• Give operations teams visibility with internal tools.
• Be a peer to operations leaders, reframing requests into problems.
• Reverse-engineer existing systems.
• Additional responsibilities as needed.

Qualifications

• Bachelor's degree at a minimum.
• 7+ years in product management, with meaningful time on internal, operations, or business systems.
• Hands-on experience designing integrations between third-party platforms and internal systems.
• Fluency reading API documentation and reasoning about data flows.
• Comfortable in technical environments, with the ability to read code in Python or JavaScript.
• A track record of turning messy, manual processes into scalable systems.
• Strong stakeholder skills with senior operations leaders.
• Self-direction in ambiguous spaces.

Requirements

• Experience with contact center or support operations.
• Experience with automation tools or AI support agents.
• Healthcare or digital health experience.

Benefits

• $180,000 - $200,000 a year.

Company Description

Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer. Diversity is more than a commitment at Vida—it is the foundation of what we do. We seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

Applicants must be authorized to work in the U.S. as Vida is unable to sponsor work visas for any position.

All Vida Employees must reside in/be able to work from the U.S. - international work is prohibited.