[Hiring] Staff Platform Manager @Airbnb

Role Description

Airbnb is seeking a Platform Manager to build and improve the internal tools and workflows that power Airbnb's Supply operations teams. These are the teams that vet, onboard, and support hosts at scale, and the systems that support them are fragmented, manual, and difficult to measure. This role owns the tooling and workflow infrastructure that changes that: assessing current state, designing scalable replacements, and driving delivery through to adoption.

You sit at the intersection of operations and technology, translating how work actually gets done into structured, measurable systems. You are as comfortable mapping a broken workflow with an ops team as you are writing a product brief or evaluating a build vs. buy decision.

Qualifications

• 10+ years in product management, platform management, or operations technology
• At least 5 in a technical product management role with direct delivery accountability for systems built with back-end engineering teams
• Deep technical fluency: reads a system architecture, pressure-tests an engineering design, understands data models and API contracts
• Demonstrated experience redesigning operational processes in a high-volume service organization
• Experience shipping AI or automation into production operations
• Track record of delivering outcomes through teams outside your reporting line
• Exceptional business fluency: connects platform decisions to business outcomes
• Experience building or owning workforce management or case management tooling
• Exceptional communication across audiences

Requirements

• Define the multi-year strategy for Airbnb's ops platform
• Align vision, OKRs, strategy, and roadmap with senior leaders across Supply, Engineering, and Operations
• Design AI-forward operational processes and determine necessity of human-in-the-loop across workflows
• Decompose multidimensional product-to-ops problems and drive coherent solutions
• Own case management and workforce management tooling
• Write exceptional product briefs that are specific, opinionated, and grounded in operational reality
• Navigate and align many PMM and engineering teams

Benefits

• Base pay range: $200,000 — $240,000 USD
• Role may also be eligible for bonus, equity, benefits, and Employee Travel Credits

Company Description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.

The Supply organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide.