[Hiring] Services Portfolio Manager @GHX

Role Description

The Services Portfolio Manager is responsible for leading and managing all aspects of the product lifecycle for our Managed Services product line. This position works closely with a BA on the technology team and the Managed Services delivery team.

• In partnership with the VP – Managed Services and Customer Care and Director – Managed Services, reviews business opportunities to optimize the product portfolio through analysis and understanding of targeted markets, segmentation efforts, market trends, new technology, and competitive environment.
• Working closely with Managed Services delivery teams, creates product roadmaps to deliver on the product vision, optimize service margins, and create customer value.
• Collaborates with technology counterparts to develop roadmap requirements that support service delivery. Works through release planning to align to service goals.
• Collaborates with other stakeholders to define product roadmaps and go-to-market strategies that enable achievement of revenue goals and competitively position the solution for future growth.
• Works with the Director – MS to manage the product line life cycle from strategic planning to tactical activities and serves as an internal voice for the customer on new or already existing products throughout the product lifecycle.
• Monitors and analyzes how well a GHX product is performing, including product profitability, actual to planned revenue, customer satisfaction, and retention/renewals.
• Reviews internal metrics to determine how the product impacts the company operations.
• Reviews areas that may impact product profitability, including product life cycle, quality, technical support, marketing programs, and sales support.
• Manages a group of products and services that meet market needs; assesses the health of the portfolio and how components contribute to corporate strategy.
• Creates product roadmaps illustrating the vision for the product. Describes the idea or stereotypical users that represent the programming targets.
• Writes scenarios for user personas to describe instances of market problems or situations that illustrate why the product requirement is necessary.
• Reviews the release plan with periodic checkpoints of progress in each of the operational groups.

Qualifications

• Bachelor’s degree in related discipline, or a combination of education and related experience.
• Minimum of 3 years’ product management experience.
• Prior experience in healthcare.
• Experience with SaaS (Software as a Service) delivered applications and business models.
• Process optimization experience.
• Ability to drive results both individually and in a matrixed environment.
• Willingness to roll up the sleeves and drive projects to completion.
• Technical aptitude to understand product dynamics and recommend product enhancements.
• Strong executive presence.
• Highly adept at working collaboratively across multiple business and technical functions.
• Excellent leadership skills, with the ability to be self-directed with strong initiative.
• Sound project management skills, and well organized.

Requirements

• The expected compensation for this role is: $91,000 - $121,000 base.
• The base salary range represents the anticipated low and high end of GHX’s salary range for this position. Actual salaries will vary based on various factors, such as the candidate’s qualifications, skills, competencies, and proficiency for the role.
• The base salary is one component of GHX’s total compensation package for employees.

Benefits

• Health, vision, and dental insurance.
• Accident and life insurance.
• 401k matching.
• Paid time off.
• Education reimbursement.
• To view more details of our benefits, visit us here .