[Hiring] ServiceNow Software Asset Management (SAM) Product/Program Manager @General Dynamics Information Technology

Role Description

Seize your opportunity to make a personal impact as a ServiceNow SAM Product/Program Manager supporting Centers for Medicare and Medicaid Services - Cloud Products & Tools (CMS - CPT). This role drives business value by:

• Partnering closely with stakeholders to effectively manage the successful planning and completion of contract objectives.
• Supervising program team members and performing PMO activities.
• Delivering scalable, compliant, and data-driven SAM solutions using ServiceNow best practices.
• Mentoring team members and collaborating across CMS departments and vendors.
• Establishing an effective process for value delivery and timely ROI.

Qualifications

• Bachelor’s degree in information systems, Business, Computer Science, Engineering, or a related technical discipline, or equivalent combination of education, technical certifications, or work experience.
• 5+ years of IT project management experience, with 2 years in SAM or ITAM projects.
• Experience as a Technical Program Manager with direct oversight of labor, materials, financials, and IT system/platform.
• Understanding of SAM/ITAM principles and their integration into enterprise infrastructure.
• Demonstrated success in implementing SAM/ITAM initiatives across enterprise environments.
• Certified Project Management Professional or equivalent.
• Experience in project management tools (e.g., MS Project, PPM, Agile 2.0, Jira, Confluence).
• Experience with CI/CD pipelines and DevOps concepts.
• Advanced stakeholder management and communication skills, including conflict resolution.
• Expertise in risk management and development of mitigation strategies.
• Proactive leadership in process improvement and automation.

Requirements

• Strong leadership; Team coordination; Process improvement skills.
• 8+ years of IT project management experience.
• Certified Software Asset Management (CSAM) certification or equivalent.
• Certified Hardware Asset Management Professional (CHAMP) certification or equivalent.
• Experience with automation and integration across IT management platforms, including ServiceNow Pro Plus AI Agents.
• Experience with COTS Product lifecycle management, procurement workflows, contract management, and vendor coordination.
• Experience working on complex, large-scale IT programs or enterprise-grade data centers.

Benefits

• Comprehensive benefits and wellness packages.
• 401K with company match.
• Competitive pay and paid time off.
• Full-flex work week to own your priorities at work and at home.
• Award-winning culture of innovation and a military-friendly workplace.

Company Description

At GDIT, the mission is our purpose, and our people are at the center of everything we do. We are a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community.

• Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.
• We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber, and application development.
• Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.