[Hiring] ServiceNow Platform Owner @Nasstar

Role Description

The ServiceNow Platform Owner is a strategic technology leader responsible for the management of the Nasstar ServiceNow/ITSM platform. This role ensures the platform delivers measurable business value, supports company-wide transformation, and remains robust and secure.

As the platform owner, you will:

• Work closely with the business to administer and develop the ServiceNow/ITSM roadmap.
• Drive innovation across our ITSM platform including a strategy for AI and Automation.
• Translate business requirements into platform solutions.
• Collaborate closely with senior leaders across the business.
• Support the Business User Forum and manage enhancement and defect workloads.
• Work closely with our Managed Services provider to ensure quality support and development services are delivered in a timely manner.
• Oversee daily BAU tasks, sprint planning, and system administration.
• Be experienced in delivering ITSM projects from requirement gathering, story writing to testing.
• Understand Agile methodology and development release management.
• Support the business as we deliver our roadmap of projects.
• Own the budget for ServiceNow and manage our licenses and modules.
• Be responsible for version control, upgrades, platform changes, and routine maintenance schedules.
• Support commercial and contractual activities across all partners, consultants, and domain customers.

This role is ideal for a visionary ITSM leader who thrives in a fast-paced environment, enjoys building enterprise-grade digital platforms, and is motivated to build modern, AI-enabled ITSM services.

Reporting directly to the CIO, this is an opportunity to work across all divisions in our organization and lead our future ITSM strategy.

Qualifications

• ServiceNow Administrator
• Extensive ServiceNow experience driving platform growth and transformation
• Experience leading on ServiceNow
• Understanding of ServiceNow architecture, configuration, and enterprise module usage
• Experience managing the wider platform (roadmap, business requirements, and managing our outsource partner)

Requirements

Please note: This will be a remote-based role; however, occasional travel may be required for team, vendor, or customer meetings. This is normally held in our London office (Holborn).

Benefits

• 25 days’ holiday (excluding bank holidays) + Your Birthday Off
• Flexible working – we will consider any written request for flexible working
• Virtual working – we empower our people to work remotely
• Top tech – best-of-breed software and hardware for all our staff
• 4x annual salary life assurance
• Health cash plan
• Retail discounts and other perks from major brands