[Hiring] Senior Technical Enablement Program Manager @Wiz

Role Description

The Sr. Technical Enablement Program Manager, Post-Sales is a crucial team member focused on the long-term success of the Post-Sales teams who serve our customers. This role owns the strategy and creation of dedicated enablement programming for our growing and constantly evolving Post-Sales team members, focusing specifically on Support & Advanced Services.

• Design programs that ensure customer success:
• Build impactful programs that ensure our post-sales team has the product, process, tool, and best practice knowledge and skills needed for customer adoption, high CSATs, and effective Wiz implementation.
• Drive teams to excellence with measurable, worldwide programming from onboarding to ongoing enablement and strategic initiatives.
• Ensure technical efficacy:
• Be the voice of the post-sales field on New Product Introductions.
• Translate complex architectural changes into actionable, high-impact technical requirements.
• Build the Technical Toolkit:
• Convert product updates into the "Survival Guide" for the field, including implementation playbooks and troubleshooting trees.
• Drive Operational Alignment:
• Partner with key stakeholders to ensure global alignment of Support and Services roles.
• Technical Liaison:
• Serve as the strategic hub between Post Sales leadership and technical implementation groups.
• Translate complex technical workflows into precise content requirements.
• Facilitate Key Sessions:
• Lead key enablement sessions and create engaging presentations.
• Lifecycle Knowledge Manager:
• Take responsibility for key materials needed for roles to succeed, ensuring the knowledge base is current and accurate.
• Post-Sales Impact:
• Measure the effectiveness of technical enablement using support ticket data and implementation success rates.
• Stakeholder Consultant:
• Build effective relationships with field leaders and enablement leadership.

Qualifications

• 5+ years proven experience in Technical Enablement, Post-Sales customer engagements, or Technical Program Management within a fast-paced, high-tech B2B environment.
• Deep Technical Acumen: Advanced knowledge of Cloud Security principles, implementation architecture, and post-deployment troubleshooting.
• Post-Sales Expertise: Experience supporting or enabling Professional Services, Technical Support, or Customer Success Architecture teams.
• Executive Engagement: Ability to consult, influence, and drive decision-making with senior leadership and executives.
• Exceptional Program Management: Strong attention to detail with a proven ability to manage multiple complex, cross-functional projects.
• Architectural Fluency: Understanding of how to translate technical product specs into field-consumable materials.
• Exceptional Collaboration: Ability to partner with Product Management, Technical Enablement Teams, Operations, and Post-Sales Leadership.

Requirements

• Strong initiative-taking and project ownership skills.
• Powerful and effective communicator for both executives and individual contributors.