[Hiring] SENIOR SALESFORCE BUSINESS ANALYST / PRODUCT OWNER @Brysa Limited

Role Description

Salesforce Business Analyst and Business Systems professional with 16+ years of overall experience and 6+ years of specialized Salesforce experience, partnering directly with business leaders and enterprise clients across the US, Europe, and Middle East. Experienced in acting as the bridge between business stakeholders and Salesforce delivery teams, with strong expertise in:

• Sales Cloud
• Service Cloud
• Field Service
• Data Cloud
• Marketing Cloud

Proven ability to lead:

• Discovery workshops
• Requirements engineering
• Current/future-state process mapping
• Functional solution design
• Backlog prioritization
• User story definition
• UAT and business sign-off

Experienced in challenging and refining business requirements to identify the underlying business problem, evaluate process improvements, and determine practical Salesforce solutions. Strong background in:

• Sales-to-service and sales-to-operations workflows
• Opportunity management
• Customer service
• Assets
• Contracts
• Work orders
• Scheduling
• Field operations
• Integrations
• Reporting

Successfully delivered Salesforce initiatives for US and international clients, including:

• United Site Services
• Shift4 Payments
• Thomson Reuters

Collaborated with senior business stakeholders, architects, developers, and cross-functional delivery teams. Salesforce Certified:

• Business Analyst
• Administrator
• Sales Cloud Consultant
• Service Cloud Consultant
• Field Service Consultant
• Data Cloud Consultant

Additional Agent force and Marketing Cloud credentials.

Qualifications

• 9–15 years of relevant experience
• 7+ years of Salesforce experience
• Strong Sales Cloud knowledge
• Experience as Salesforce BA / Product Owner / Functional Consultant
• Strong requirement gathering and process mapping skills
• Experience with user stories and acceptance criteria
• Backlog management and prioritization
• Functional Salesforce solution design experience
• UAT and release management experience
• Good stakeholder management and communication skills
• Experience working with US clients
• Comfortable working in US Eastern Time
• Salesforce certifications preferred
• Construction / manufacturing / distribution experience is a plus

Benefits

• Competitive salary: ₹25–35 LPA
• Full-time, dedicated client role
• Remote work with occasional office meetings
• Direct exposure to US senior stakeholders
• Opportunity to work on Salesforce, Data & AI projects
• Strong ownership as a Salesforce Product Owner / Business Systems Lead
• Work with experienced Salesforce consultants, architects, and developers
• Opportunity to grow in Salesforce and business transformation roles
• International client exposure across US, UK, and global markets