[Hiring] Senior Programs & Business Operations Lead @Airbnb

Role Description

As a Sr. Programs & Business Operations Lead, you will play a pivotal role in driving the global expansion of Airbnb’s Services business, with a focus on emerging service categories. You will co-develop and execute strategies that take new travel-adjacent categories from concept to launch and scale. By partnering across cross-functional teams and leveraging deep analytical rigor with operational excellence, you will build the programs, processes, and business frameworks needed to make these new services a part of every traveler’s journey.

A Typical Day:

• Strategic Planning & Program Execution:
  • Develop and implement end-to-end program plans for the launch and scaling of new service categories.
  • Drive go-to-market planning and execution across geographies, ensuring operational readiness and alignment with business objectives.
• Cross-Functional Alignment & Coordination:
  • Serve as a connective leader across Business Operations, Market Management, and Product Pods.
  • Drive alignment among engineering, design, marketing, and legal teams toward shared targets, often without direct authority.
• Analytics & Performance Management:
  • Leverage advanced analytical skills, including writing SQL queries, to independently extract insights from raw data.
  • Build financial models, size market opportunities, and establish rigorous KPIs (e.g., revenue, conversion, quality).
• Supply Strategy & Partner Operations:
  • Evaluate and execute supply sourcing strategies for emerging categories.
  • Assess whether to acquire supply through individual local hosts or by structuring partnerships to accelerate time-to-market and scaling.
• Operational Excellence & Process Improvement:
  • Build the operational foundation required to scale new service categories.
  • Identify bottlenecks in the funnel, develop contingency plans for risks, and continuously improve processes and systems for efficiency.

Qualifications

• 12+ years of experience in business operations, program management, or strategy roles within high-growth businesses.
• Demonstrated ability to build and scale new businesses or programs, with a proven track record of driving cross-functional alignment.
• Marketplace experience, particularly within a digital company, is preferred.

Requirements

• Ability to operationalize strategic plans; standing up programs, building processes, and driving execution in complex global markets.
• Highly analytical and data-driven; SQL proficiency is required.
• Exceptional communication and relationship-building skills.
• Expertise in driving collaboration across diverse teams.
• Comfortable navigating ambiguity and fast-paced environments.
• Capable of developing tools and systems to enhance processes.

Benefits

• Base pay range: $204,000 — $249,000 USD.
• Role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Company Description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.