[Hiring] Senior Product Solutions Manager @EvenUp

Role Description

We're looking for a Sr. Product Solutions Manager to ensure our enterprise customers are seamlessly onboarded and set up for success. In this highly cross-functional role, you will act as a hybrid program manager, implementation specialist, and product partner. You will work directly with customers to:

• Configure their environments
• Write and iterate on AI prompts
• Execute SQL queries for data mapping and reporting
• Drive end-to-end UAT
• Build foundational playbooks for new product areas

You will also serve as the voice of the customer, capturing structured feedback and prioritizing use cases that directly influence the product roadmap. This is a high-impact, individual contributor role at the intersection of Product, Engineering, and Customer Success.

This is an ideal role for someone who is exceptionally detail-oriented, technically capable, and thrives in a scrappy environment where they can build scalable implementation systems from the ground up. Please note that travel will be required for this role.

Qualifications

• 4+ years of work experience in a fast-paced environment (SaaS, LegalTech, or complex Operations).
• A track record of leading or working on customization-heavy "system of record" implementations for large enterprise customers.
• Comfortable writing and running complex SQL queries for data mapping, custom reporting, and validation.
• Experience writing, testing, and iterating on AI prompts, based on a foundational understanding of how large language models (LLMs) process and respond to inputs.
• Comfortable testing, iterating, and making swift, sound judgment calls on where quality is "good enough" for a v1 launch versus what needs immediate fixing.
• Exceptional attention to detail in managing highly complex configurations.
• A track record of working directly with enterprise customers or critical external stakeholders to ensure their success.
• Knowledge of building UAT scenarios, running testing sessions, and quickly prioritizing bugs or scope reductions.

Requirements

• Drive End-to-End Implementation: Own the technical and operational setup for our customers.
• Configure Customer Environments: Translate firm Standard Operating Procedures into EvenUp by setting up Smart Workflows, task plans, and document templates.
• Write & Iterate AI Prompts: Draft, test, and refine prompts, exercising strong judgment on quality thresholds for v1 launches.
• Data & Reporting: Write and execute SQL queries to configure custom firm reports and validate data accuracy. Manage complex data mapping tasks, including provider contact entity linking.
• Lead QA & Testing: Design User Acceptance Testing (UAT) end-to-end scenarios, conduct UAT alongside extended teams, and validate all use cases in staging environments to ensure production readiness.
• Program Management & Training: Draft training schedules, coordinate with external stakeholders, and partner with internal ops teams to update internal processes.
• Product Feedback Loop: Triage critical failures during rollout, identify missed use cases, and prioritize them in the product backlog.

Benefits

• Choice of medical, dental, and vision insurance plans for you and your family.
• Additional insurance coverage options for life, accident, or critical illness.
• Flexible paid time off, sick leave, short-term and long-term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.
• A home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.
• A local in-person meet-up program.
• Hubs in San Francisco and Toronto.