[Hiring] Senior Product Operations Manager @ECI Software Solutions

Role Description

The Senior Product Operations Manager is designed to build the data and operating-rhythm backbone of the Product organization. Working at the intersection of product, engineering, finance, and leadership, the Senior Product Operations Manager owns the single source of truth for product health:

• One consistent definition of every product metric
• One trustworthy view across all 60+ products
• One reliable way to know whether the initiatives that matter most to the company are on track

This is a senior individual-contributor role. The Senior Product Operations Manager resolves complex, vertical & cross-vertical measurement and reporting problems, determines methods and approach on new programs, and raises the quality bar through standards, definitions, and influence rather than through direct management. The role has no direct reports, but may act as a project or program lead, coordinating and mentoring other contributors on specific initiatives.

What You’ll Do

• Build the single source of truth for product data
• Define the metrics once
• Establish standardized, documented definitions for core product metrics
• Own the data dictionary
• Set instrumentation standards
• Stand up dashboards people actually use
• Gather and analyze the data that drives decisions
• Run the operating rhythm and report on key initiatives
• Own product tooling and standards

Qualifications

• 8+ years of experience in product operations, product/business analytics, strategy and operations, business operations, or management consulting (or 6+ years with a Master’s degree, or equivalent experience), in or adjacent to a B2B software or SaaS product organization.
• Strong hands-on data skills: SQL plus a BI tool (Looker, Tableau, Power BI, Metabase, or similar) and a product analytics platform (Pendo, Amplitude, Mixpanel, or similar).
• A track record of building reporting systems, metric definitions, or operating cadences that an organization adopted and kept using.
• Wide-ranging, senior-IC experience resolving complex problems that span multiple product lines or verticals.
• Excellent written communication, with the ability to distill complexity into concise, decision-ready narrative for senior leaders.
• Bachelor’s degree or equivalent practical experience.

Preferred

• Experience standing up a Product Operations or analytics function for the first time.
• Comfort operating as a senior individual contributor / program owner without direct reports.
• Familiarity with ERP, accounting, or finance-domain software and the workflows customers run.
• Exposure to AI-native product development and the data and reporting that supports it.

How Success Is Measured

• Single source of truth: Adoption of standardized metric definitions across verticals.
• Insight and analysis: Timeliness and decision-impact of churn, win/loss, and product-P&L analysis.
• Operating rhythm and initiative reporting: On-time, single-source status for the company’s top cross-cutting initiatives.