[Hiring] Senior Product Manager - Unified Login & Mobile Experiences @First Citizens Bank

Role Description

The Senior Product Manager – Unified Login & Mobile Experiences is responsible for delivering a seamless, secure, and consistent authentication experience across all of the bank’s customer interaction channels, including web, mobile, branch, phone, and partner applications.

• Define and drive the evolution of modern login, MFA, and mobile authentication experiences that scale across the enterprise while adapting dynamically to risk signals.
• Work closely with Digital Fraud, engineering, and channel product teams to ensure authentication journeys are intuitive for customers and resilient against emerging threats.
• Outcome is a unified identity experience that strengthens customer trust while reducing friction and operational complexity across the bank.

What You’ll Get to Work On

• Enterprise-scale authentication experiences used by millions of customers
• Modern CIAM platforms and mobile identity capabilities
• Risk-based and adaptive authentication in partnership with user experience and fraud teams
• Cross-channel identity experiences spanning web, mobile, branch, and phone
• Industry-leading identity and security technologies

Responsibilities

• Own the product vision and roadmap for unified login and authentication experiences across web, mobile, branch, phone, and partner channels
• Lead the design and delivery of modern authentication capabilities, including login flows, MFA, step-up authentication, and mobile-specific experiences
• Partner with the Digital Fraud team to integrate risk-based controls and adaptive authentication into identity journeys
• Define consistent authentication patterns, standards, and UX principles that can be reused across applications and channels
• Work with engineering and architecture teams to ensure authentication services are scalable, reliable, and aligned with enterprise CIAM standards
• Collaborate with channel product teams to onboard applications to unified login experiences and reduce fragmented or custom authentication flows
• Balance security, usability, and performance to deliver friction-aware authentication experiences
• Use telemetry, analytics, and customer feedback to continuously optimize authentication flows and reduce unnecessary friction
• Ensure authentication experiences meet regulatory, security, accessibility, and compliance requirements

Qualifications

• Bachelor's Degree and 6 years of experience in Product Management OR High School Diploma or GED and 10 years of experience in Product Management
• Preferred Experience:
• 6–10+ years of experience in Product Management, with experience leading complex, customer-facing platform or experience products
• Bachelor’s degree in Computer Science, Information Systems, Engineering, Human-Computer Interaction, or a related field (or equivalent experience)
• Experience designing or delivering authentication, identity, mobile, or security-related experiences preferred
• Familiarity with CIAM, IAM, MFA, mobile authentication, or identity standards (OAuth, OIDC, SAML) strongly desired
• Experience partnering with security, fraud, or risk teams to deliver adaptive or risk-based user experiences a plus
• Strong communication skills with the ability to influence across engineering, security, UX, and business stakeholders

Company Description