[Hiring] Senior Product Manager, Servicing @nesto

Role Description

Join nesto — proudly named Canadian Rocketship 2025. A Deloitte Fast 50 company evolving alongside Canada’s top tech innovators and disrupting a 2.1 trillion-dollar mortgage industry at speed by building the mortgage ecosystem of the future.

As a Senior Product Manager, you’ll be joining the Servicing stream, responsible for the post-funding mortgage journey. This includes:

• Borrower self-serve experiences
• Agent-facing servicing tools
• Payment and prepayment workflows
• Renewals, payouts, statements
• Fees, exceptions management
• Core servicing operations

Your mandate includes:

• Acting as a primary servicing subject matter expert
• Defining and owning the product vision, roadmap, and prioritization for your area
• Identifying and assessing the impact of new servicing features
• Working closely with engineering, design, QA, operations, compliance, and support teams
• Supporting backlog refinement
• Participating in release planning, UAT, and launch readiness
• Conducting research on servicing trends and technologies
• Creating and maintaining clear documentation of servicing workflows
• Acting as the go-to expert for servicing workflows

Utilizing AI tools to:

• Accelerate your PM workflow
• Test hypotheses quickly
• Stay ahead of how AI is reshaping mortgage servicing
• Share insights to improve team workflows

Qualifications

• 5–7+ years of hands-on product management experience
• Strong understanding of end-to-end servicing functions
• Knowledge of regulatory and compliance requirements
• Experience with servicing platforms or lending technology
• Demonstrated ability to collaborate effectively across teams
• Strong problem-solving skills
• Strong communication skills
• Proven fluency with AI tools

Requirements

• Experience with other lending products (preferred but not required)
• Familiarity with borrower-facing and agent-facing servicing journeys
• Exposure to AI or ML-assisted servicing operations

Benefits

• Premium benefits plan fully paid by nesto
• 4 weeks of vacation
• Best-in-class tools for productivity
• Working framework that enables real teamwork

Company Description

Nesto is Canada’s leading provider of mortgage technology and financing solutions, managing $73B+ CAD in residential and commercial mortgages, with 1,000+ team members across 12 offices nationwide.