[Hiring] Senior Product Manager, Product Design & User Research @Sophia Learning

Role Description

The Sr. Product Manager, Product Design & User Research, Sophia Learning serves as a senior product and design technology leader, responsible for defining and executing the long-term vision for Sophia Learning’s product ecosystem. This is a role for someone who has both managed products and designed them hands-on, owning product outcomes while personally doing the research and design work. This role drives the strategy that makes Sophia Learning’s platform user-centric, scalable, intelligent, and future-ready.

• Centralizing customer data insights
• Enabling predictive analytics and experimentation
• Applying artificial intelligence to enhance every aspect of the learner and partner experience

Operating at the intersection of product strategy, user experience design, and AI innovation, this leader partners with senior executives, business partners, data scientists, and engineering leaders to deeply understand user behavior and identify opportunities to move Sophia towards our future vision for learning.

• Implementing an agentic-enabled design system
• Driving the strategic application of AI across all Sophia Learning products

The Sr. Product Manager operates as a senior leader in the product organization, influencing company-wide priorities, mentoring product peers, and aligning investments to Sophia Learning’s mission of expanding opportunity and access through education.

• Owns the voice of the customer
• Builds a continuous discovery practice
• Secures executive alignment through research evidence and trade-off analysis

Qualifications

• Deep expertise in product design, user research, AI-driven product strategy, and large-scale platform systems
• Proven ability to lead research and translate customer insight into product direction
• Equally comfortable defining requirements, prioritizing a backlog, and owning delivery
• Strong understanding of modern design and prototyping tools, accessibility standards, and component lifecycle management
• Proven ability to bridge technical depth and executive influence
• Demonstrated success leading cross-functional AI initiatives
• Skilled in defining AI governance frameworks and human-centered AI design principles
• Exceptional leadership and mentoring skills
• Thought leadership in AI design strategy, personalization, and data ethics

Requirements

• 6+ years of product design and/or product management experience in SaaS, data platform, or AI-driven product environments
• Proven track record leading product design initiatives, including customer-facing AI initiatives
• Working familiarity with cloud data ecosystems (GCP, AWS, or Azure)
• Demonstrated success collaborating with executive stakeholders and technical leaders
• Experience establishing or scaling a research or continuous discovery practice

Education

• Bachelor’s degree in Design, Human-Computer Interaction, Computer Science, Engineering, Data Science, Cognitive Science, Learning Science, or a related field (Master’s preferred)

Certificates, licenses and registrations

• Generative AI Solution Development (preferred)
• Product strategy or continuous discovery coursework (e.g., Reforge, Pragmatic Institute, Continuous Discovery Habits) (preferred)
• Accessibility certification (e.g., IAAP CPACC) (preferred)

Other

• Must be able to travel occasionally should a business need arise
• Ability to work onsite in Corporate or Campus location may be required
• If offsite or hybrid role, must have access to work in a suitable setting
• This role may require lifting, reasonable accommodations will be provided
• Must be able to meet critical thinking and problem-solving aspects aligned to job duties
• Must be able to work more than 40 hours per week when business needs warrant
• Able to access information using a computer
• Applicants must be authorized to work in the United States

Salary

$160,000.00-$180,000.00 is the expected starting pay for this position.

Benefits

• Comprehensive package of benefits for employees scheduled 30 hours or more per week
• Medical, dental, vision, life and disability plans
• Well-being incentives, parental leave, paid time off, certain paid holidays
• Tax saving accounts (FSA, HSA)
• 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance
• Entertainment and retail discounts
• Non-exempt employees are eligible for overtime pay, if applicable