[Hiring] Claims Metrics & Reporting Product Manager @Voya Financial

Role Description

The Product Delivery Director is a senior business-facing leader accountable for shaping, prioritizing, and guiding the delivery of Employee Benefits technology capabilities. This role represents the business strategy and operational perspective across cross-functional delivery teams, helping ensure solutions align with business objectives, customer needs, compliance expectations, and operational efficiency goals.

The ideal candidate brings strong business product ownership, delivery management, FINEOS expertise, and stakeholder leadership experience, with the ability to translate business priorities into actionable delivery plans. This leader will influence roadmap decisions, drive prioritization, prepare business teams for change, and support successful adoption of solutions across Employee Benefits products.

This role also serves as the business product owner for metrics and reporting, setting the strategy and building the function as a service across operational, leadership, and external-facing reporting views.

This role is fully remote, with no regular in-office requirement.

Qualifications

• Bachelor's degree required.
• 5+ years of product delivery, product management, business analysis, or digital product leadership experience.
• Hands-on FINEOS experience required.
• Experience with digital portal capabilities, customer-facing applications, self-service platforms, reporting capabilities, or analytics solutions.
• Demonstrated experience building reporting and metrics capabilities is required.
• Proven ability to translate business requirements into a full suite of operational reports.
• Experience operating in Agile and Scrum delivery environments.
• Strong understanding of SDLC, release management, and testing methodologies.
• Demonstrated experience leading operational readiness, change adoption, training coordination, stakeholder communications, hypercare, and post-launch stabilization for business solutions.
• Experience within Employee Benefits, Disability, Absence, Leave Management, Life, and/or Supplemental Health.

Requirements

• Shape the strategic roadmap for Employee Benefits technology capabilities and business solutions.
• Partner with senior business leaders to identify opportunities that improve customer, employer, and operational experiences.
• Establish business outcomes, success measures, KPIs, and adoption targets for technology and operational initiatives.
• Act as the business product owner for metrics and reporting.
• Translate business needs into requirements and acceptance criteria for operational and external-facing reports.
• Lead prioritization of enhancements, defects, and new capabilities based on business value.
• Provide business direction to ensure priorities, regulatory requirements, customer experience needs, and operational impacts are reflected in technology delivery plans.
• Lead operational readiness planning.
• Partner with IT Product Owners, Business Analysts, Architects, development teams, and operations stakeholders.
• Represent the business in sprint planning, release planning, prioritization, and backlog management activities.
• Resolve business-related obstacles and provide timely decision support.
• Monitor delivery progress, operational and adoption readiness, risks, dependencies, and mitigation plans.
• Oversee business testing strategies and UAT scenarios.
• Drive post-implementation adoption activities.
• Serve as a trusted advisor and senior product delivery partner.
• Lead clear, consistent communication across product, operations, compliance, technology, and business stakeholder teams.
• Build and sustain strong partnerships that enable execution of strategic initiatives and measurable business outcomes.

Benefits

• Health, dental, vision and life insurance plans.
• 401(k) Savings plan – with generous company matching contributions (up to 6%).
• Voya Retirement Plan – employer paid cash balance retirement plan (4%).
• Tuition reimbursement up to $5,250/year.
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year.

Company Description

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed:

• $140,000 - $150,000