[Hiring] Product Manager, Agentic AI Platform & Integrations @The Cigna Group

Role Description

Help shape the platform behind the next generation of AI-powered healthcare experiences. In this role, you will connect business needs with scalable technology, making it easier for teams across Cigna to launch intelligent, personalized service journeys. You will join a collaborative team that is ambitious about innovation and compassionate about improving every customer and advocate experience.

• Lead the onboarding of new lines of business and customer journeys to the Agentic Servicing (voice & chat) platform, with a focus on reducing friction and accelerating value.
• Turn business and customer needs into clear, prioritized product requirements for APIs, data exchanges, authentication, routing, workflow orchestration, and other platform services.
• Partner with engineering and architecture to deliver capabilities that are secure, resilient, reusable, and aligned with enterprise standards.
• Create alignment across business, operations, analytics, engineering, and architecture teams by clarifying priorities, decisions, risks, dependencies, and tradeoffs.
• Identify platform gaps and prioritize enhancements that improve adoption, simplify implementation, and create value across multiple business areas.
• Guide capabilities through planning, testing, rollout, and adoption, adjusting plans as new information and feedback emerge.
• Use platform performance, adoption measures, and implementation outcomes to guide continuous improvement and product decisions.
• Build trusted partnerships and influence outcomes across a complex enterprise without relying on formal authority.

Qualifications

• 3+ years of experience in product management, business analysis, platform delivery, or a related role.
• Experience partnering with technical teams to define requirements and deliver technology solutions.
• Experience leading cross-functional initiatives with multiple stakeholders, priorities, and dependencies.
• Ability to break down complex integration and implementation challenges into clear, actionable plans.
• Strong written and verbal communication skills, including the ability to explain technical concepts, tradeoffs, and priorities to varied audiences.

Requirements

• Bachelor's degree in business, technology, a quantitative field, or a related area.
• Experience with platform products, APIs, integrations, or enterprise technology implementations.
• Experience with conversational AI, Agentic AI, automation platforms, contact center technology, or digital self-service solutions.
• Working knowledge of API-based architecture, authentication services, system integrations, and enterprise data flows.
• Experience translating business requirements into scalable capabilities that can be reused across teams or business units.
• Experience in healthcare, insurance, financial services, or another regulated industry.

Benefits

• Comprehensive range of benefits focused on supporting your whole health.
• Health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• 401(k) and company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year.
• Paid holidays and leaves of absence.
• Annual salary of 109,700 - 182,900 USD / yearly, depending on relevant factors.
• Eligibility to participate in an annual bonus plan.

Company Description

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.