[Hiring] Senior Product Manager - Marketplace Integrations @ShiftKey

Role Description

ShiftKey is building the next generation marketplace for independent professionals and facilities, and we are looking for a Senior Technical Product Manager who isn't afraid to get their hands dirty and untangle this to build a legitimate, public-facing API ecosystem from the ground up. You will own our middleware platform and drive integrations with external systems and partner platforms to unlock customer value and remove friction for sales and operations.

This is not an order-taker role, and you will not be a cog in a corporate wheel. You will join an ambitious, fast-moving product team, giving you massive autonomy to act as a strategic leader owning one of our core product areas. You will drive the roadmap for our middleware platform, deciding not just how to build an integration, but if we should build it at all. You will work with a dedicated engineering team to design APIs and map data flows, while simultaneously partnering with Sales to ensure our integrations actually drive revenue.

If you are a builder who thrives in ambiguity and wants to put your thumbprint on a revenue-critical ecosystem, this role is for you.

Compensation base for this role ranges from $145,000 to $165,000, plus bonus and benefits. Final compensation is determined based on experience and skill level.

This is a fully remote position based in the United States. You should be comfortable working asynchronously and partnering with teammates in different time zones.

Responsibilities

• Own the integration roadmap and strategy for our middleware platform and drive integrations with external systems and partner platforms.
• Clean up legacy and make smart architectural decisions to transition our existing point-to-point connections into a cohesive, public-facing API strategy.
• Partner with our engineering to execute the technical vision. While they own the engineering problems, you will own the API design thinking, data flow mapping, and error handling.
• Build observability and diagnostic tools so that our revenue teams can self-serve and don't have to jump into Slack channels to troubleshoot external partner issues.
• Manage competing interests between internal product priorities and external partner needs, ensuring our internal functionality is safely exposed for partner consumption.
• Define and track success metrics for integrations (adoption, conversion, retention) and collaborate hand-in-hand with Revenue Leadership to ensure delivery against measurable outcomes.

Qualifications

• 5+ years of Product Management experience, ideally within B2B SaaS, Marketplaces, Platform or complex platform ecosystems.
• Ability to have credible conversations with engineers about API design, troubleshooting, and error handling.
• Effectively manage stakeholder expectations, and make hard trade-offs to protect the scalability of the platform.
• Experience working with distributed engineering organizations.
• A track record of collaborating effectively with external partners and internal leadership.

Benefits

• Inclusive and collaborative work environment where all voices are valued.
• Comprehensive health, vision, and dental coverage.
• Benefits begin on your first day.
• Generous PTO and company-paid holidays, including flexible floating holidays.
• 100% 401(k) employer match up to 6%.
• Paid parental leave.
• Wellness support, including access to mental health resources.