[Hiring] Senior Product Manager - Identity Portal & Vendor Integrations @First Citizens Bank

Role Description

This role involves delivering the bank’s centralized identity management experience for individuals and business customers.

• Lead the development of a unified identity portal that enables users to manage profiles, security settings, privacy preferences, and connected applications through a single, consistent experience.
• Oversee the integration of client-facing vendor applications and third-party identity services into the bank’s CIAM ecosystem.
• Enable secure self-service identity management and standardized integrations.
• Reduce operational support costs, strengthen regulatory compliance, and improve customer trust across the bank.

Qualifications

• Bachelor's Degree and 6 years of experience in Product Management OR High School Diploma or GED and 10 years of experience in Product Management
• Preferred Experience:
• 6–10+ years of experience in Product Management, with experience leading customer-facing platform or experience products
• Bachelor’s degree in Computer Science, Information Systems, Business, or a related field (or equivalent experience)
• Experience delivering self-service portals, account management, or enterprise platform products preferred
• Familiarity with CIAM, IAM, SSO, federation, or identity standards (OAuth, OIDC, SAML) strongly desired
• Experience working with privacy, consent management, or regulatory-driven product requirements a plus
• Strong stakeholder management skills with the ability to collaborate across security, legal, compliance, engineering, and business teams

Requirements

• Own the product vision and roadmap for the enterprise identity portal serving individual and business customers
• Lead the design and delivery of self-service capabilities for profile management, security settings, privacy and consent preferences, and application access
• Partner with legal, compliance, privacy, and security teams to ensure identity and consent experiences meet regulatory and policy requirements
• Define standards and patterns for integrating client-facing vendor applications and third-party identity services into the CIAM ecosystem
• Oversee SSO and identity federation integrations to ensure consistent, secure access across internal and external applications
• Collaborate with engineering and architecture teams to deliver scalable, reusable identity portal capabilities
• Work with channel product teams and application owners to onboard applications to the identity portal and establish CIAM integration patterns
• Identify opportunities to reduce operational support effort through improved self-service and automation
• Use analytics, telemetry, and customer feedback to continuously improve usability and adoption of identity management features

Benefits

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits .