[Hiring] Senior Product Manager, Fraud & Trust @Instacart

Role Description

Instacart's Platform team powers the foundational capabilities behind our marketplace and Storefront Pro, including order management, pricing and discounting, loyalty, payments, fraud, and customer experience. We're hiring a Senior Product Manager, Fraud & Trust to lead the strategy and execution of our fraud detection, identity verification, and appeasements platforms that protect Instacart's four-sided marketplace of customers, shoppers, retailers, and advertisers.

In this role, you will own the end-to-end product vision and roadmap for how Instacart prevents fraud, verifies identity, and resolves order disputes fairly. A core challenge is navigating the tension between cost efficiency and delivering a fast, fair customer experience - shaping fraud and appeasement policies with cross-functional partners that protect the business without degrading the customer experience that drives growth. You'll drive measurable impact on cost per order, fraud losses, and customer experience by evolving our real-time decision platform, advancing ML-driven fraud models, and shaping the next generation of AI-native fraud defense.

Our Fraud & Trust team directly drives cost savings, revenue growth, and enables new business launches across Instacart's marketplace and enterprise surfaces. If you thrive in a fast-paced, highly cross-functional environment and want to define the strategy for how one of the largest grocery platforms in the world fights fraud, this role offers the chance to deliver measurable impact.

Qualifications

• 6+ years of product management experience, including 3+ years focused on fraud, trust & safety, risk, identity, or a related high-stakes platform domain.
• Demonstrated ability to set product vision and strategy independently.
• Proven track record driving measurable business outcomes in fraud prevention or risk management.
• Strong experience working with ML/data science teams on fraud detection models, risk scoring, or decisioning platforms.
• Demonstrated success working cross-functionally with engineering, operations, data science, finance, legal, and compliance.
• Bachelor's degree in business, engineering, computer science, or a related field; equivalent practical experience considered.

Requirements

• Own the fraud, identity, and appeasements product vision, strategy, and multi-year roadmap.
• Set a clear north star with quantified targets for fraud losses, cost per order, false positive rates, and customer experience.
• Drive the evolution of Instacart's real-time fraud detection and identity platform.
• Champion an AI-native, AI-first approach to fraud and trust.
• Lead the appeasements and order-issue resolution strategy.
• Be the strategic leader, not just the executor.
• Partner closely with Data Science, ML Engineering, and Fraud Operations.
• Collaborate across Platform, Payments, Order Management, Shopper, Legal, and CX teams.

Benefits

• Highly market-competitive compensation and benefits.
• Remote work flexibility under the Flex First policy.
• Eligibility for new hire equity grants and annual refresh grants.