[Hiring] Senior Product Manager, Customer Lifecycle @ServiceTitan

Role Description

Ready to be a Titan? ServiceTitan is the leading operating system for the trades -- powering everything from marketing and dispatch to payments and accounting for residential, commercial, and exterior contracting businesses. We're looking for a Senior Product Manager to join the Lifecycle Intelligence team and help define how AI transforms the post-sales customer experience.

You'll own critical parts of the intelligence that makes our platform smarter for every customer interaction -- from the moment a contractor finishes onboarding through years of daily use. You'll work at the intersection of large language models, deep product domain knowledge, and real customer outcomes, building AI-powered experiences that help contractors get more value from ServiceTitan and help our teams serve them more effectively.

If you've shipped AI products in production, think in eval frameworks before you think in feature specs, and want to apply that craft to a platform used by tens of thousands of businesses every day -- we want to hear from you.

What you'll do

• Own a portfolio of AI-powered use cases within our agentic customer lifecycle experience.
• Drive discovery for how AI can help customers optimize their usage of ST and get the help they need.
• Collaborate deeply with engineering and data science to shape the context layer and create delightful customer experiences.
• Partner with post-sales teams (Support, Customer Success) to uncover customer and team needs.
• Measure impact by defining the right success criteria and ensuring evaluation and improvement of accuracy and coverage.

Qualifications

• 5+ years of Product Management experience in B2B SaaS, with at least 2 years shipping AI/ML-powered products in production.
• Experience shipping agentic AI solutions.
• Fluency in eval frameworks, deterministic vs. non-deterministic approaches, and data-driven iteration on model performance.
• Comfort with quantitative data assessing customer behavior, AI agent accuracy, and business outcomes.
• Ability to work effectively with operations leaders, engineering teams, and data scientists.
• Experience in support/CX, customer lifecycle, or post-sales product management (preferred but not required).

Requirements

• Analytical rigor to dig into agent performance data and identify patterns in failure modes.
• Strategic communication skills to frame AI capabilities in terms of customer and business outcomes.
• Clear writing and concise presentation skills to build conviction with cross-functional partners.

Benefits

• Flexible time off with ample learning and development opportunities.
• Comprehensive onboarding program and leadership training for Titans at all levels.
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents).
• FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Parental leave and support, up to $20k in fertility services, surrogacy, and adoption reimbursement.
• On-demand maternity support through Maven Maternity and free breast milk shipping through Maven Milk.
• Pet insurance, legal advisory services, financial planning tools, and more.