[Hiring] Senior Product Manager @Fuller Theological Seminary

Role Description

Fuller Equip, a mission-driven online learning platform within the Leadership Formation Division of Fuller Theological Seminary, seeks a Senior Product Manager. Fuller's mission is to provide indispensable formational education to diverse Christian leaders everywhere. Equip's unique strategy is to come alongside churches and ministries, offering Fuller’s theological depth and authority through a training system they can easily implement so people can lead with competence and confidence in their context and calling.

The ideal candidate will embody the following characteristics:

• Align with Fuller's values and vision and embody them in our work.
• Bring order and simplicity to complex challenges.
• Seek to deeply understand end users, what motivates them and how Equip fits into their lives, hopes, and challenges.
• Be relentless in ensuring every detail of the product experience reflects the core brand values, beautiful and intuitive design, value-adding functionality, and life-impacting change.
• Thrive in an environment that challenges assumptions.
• Take a rapid, iterative approach to bringing solutions to life.
• Be a committed Christian, passionate about applying faith to life and work.

Qualifications

• Bachelor's degree in a technical, design, or related field, or equivalent experience in product management for educational technology; Master's degree preferred.
• Minimum 5 years of experience as consumer mobile/web senior product leader, subscription-based platform senior product leader, or senior product leader for similar innovative ministry/educational content experiences.
• Experience with subscription-based or multi-tenant SaaS products, particularly those serving organizational (B2B2C) customers, strongly preferred.
• Experience with design thinking and user-centered design methodologies.
• Experience designing, implementing, and running agile product development processes.
• Experience with data analytics and decision-making, including Google Analytics and product analytics tools such as Mixpanel or Amplitude.
• Demonstrated excellence in a small team, and an entrepreneurial working environment.
• Strongly prefer 3-5+ years' experience of leading a multicultural team, with strong relational skills and ability to build relationships, manage teams, and work effectively with diverse staff.
• Familiarity with church, ministry, or faith-based nonprofit organizational structures and workflows strongly preferred.
• Personal passion for faith-based and human-flourishing products, and a history of impact-focused pursuits.
• Excellent verbal and written communication skills.
• Ability to work effectively in a multi-task environment a must—the ability to initiate, prioritize, maintain, and complete both short-term and long-term projects simultaneously with a high degree of attention to detail.
• Occasional travel domestically and potentially internationally to support Equip's initiatives.

Requirements

• Serve as a key thought partner and close collaborator on major strategic topics with the Executive Director and other senior leaders.
• Collaborate with Equip team, Leadership Formation Division (LFD) colleagues, faculty and staff across Fuller's two schools, and broader stakeholders.
• Own the areas of user research, user-centered design, product strategy, product roadmap and functionality, product iteration, subscription and pricing strategy, and user engagement and retention.
• Collaborate with in-house pedagogical experts to translate core customer needs into thoughtfully designed, intuitive products.
• Collaborate closely with Equip's engineering, creative, and content teams to build the right components.
• Guide the production of all necessary wireframes, mockups, prototypes, graphic elements, etc.
• Collaborate with the branding and marketing team on strategic marketing plans for each product or product lines.
• Communicate new learning and contribute product ideas and modes of delivery to relevant faculty and staff projects.
• Own critical product architecture decisions including account and organizational data structure, user roles and permissions, and subscription/pricing models.
• Evaluate and prioritize iterations and software integrations that extend Equip's value for organizational customers.
• Able to operate as the primary product manager, directing other team members and contractors as the team grows.
• Lead human-centered design thinking process, user testing and listening, small group discussion/co-creation sessions, and live prototyping.
• Work with a cross-functional engineering team and manage details needed to implement the desired product experience.
• Represent users' needs across all internal discussions and decisions that impact user experience.
• Develop budgets, forecasts, and metrics.
• Perform other duties as reasonably required as a senior member of the Equip team.
• Contribute to product vision and strategy as a member of the Equip leadership team.

Benefits

• Salary range the seminary expects to pay: $120,000 - $140,000 annually.
• This position is available for remote work within the United States subject to payroll state approval by Fuller Seminary.