[Hiring] Senior Product Manager @Elegant Networks PTE. LTD.

Role Description

We are looking for a Senior Product Manager to own the anyIP customer dashboard from customer discovery through delivery and measurable business results. Your first major mission will be improving customer activation.

• Investigate problems through PostHog data, session recordings, customer interviews, support conversations, and direct product testing.
• Lead the team in designing, shipping, and measuring improvements.
• Own what we build, why it matters, how it is prioritized, how it is scoped, and how we determine whether it worked.

What you will own

• Product strategy and prioritization:
  • Own the customer dashboard strategy, roadmap, backlog, and product outcomes.
  • Prioritize new features, UX improvements, bugs, technical debt, and experimentation using customer and business evidence.
  • Turn broad company goals into clearly defined product opportunities.
  • Challenge founder and stakeholder requests when they are not the best use of the team's time.
  • Maintain clear product decisions, priorities, and roadmap communication.
• Customer discovery:
  • Run a continuous customer research programme.
  • Conduct or participate in 4–6 customer interviews per month.
  • Interview new, active, high-value, unsuccessful, and churned customers.
  • Recruit participants using our customer, CRM, and support data.
  • Combine customer interviews with support tickets, behavioral data, and commercial information.
  • Separate individual anecdotes from patterns that justify product investment.
• Product analytics:
  • Use PostHog session recordings, funnels, events, cohorts, and product analytics to identify friction and measure improvements.
  • Improve our PostHog implementation, event structure, dashboards, and funnel reliability.
  • Define analytics requirements for new features and verify that tracking works.
  • Establish reliable baselines for activation, conversion, retention, and onboarding-related support demand.
  • Regularly review where users abandon or fail key dashboard journeys.
• UX and product design:
  • Identify usability problems and propose clear, simple product flows.
  • Create user journeys, flow diagrams, and low-to-medium-fidelity wireframes.
  • Work closely with our Product Designer on interaction and visual design.
  • Critique designs and provide clear, evidence-based product feedback.
  • Improve onboarding, empty states, validation, error messages, and troubleshooting guidance.
  • Ensure dashboard improvements support mobile responsiveness and localization.
  • Maintain a high UX standard without adding unnecessary complexity.
• Experimentation and optimization:
  • Design and run experiments that improve conversion, activation, and usability.
  • Test onboarding, checkout, payment, credential, and configuration flows.
  • Define hypotheses, success metrics, guardrails, audience rules, and stopping criteria before experiments launch.
  • Use A/B tests when traffic and expected effect size support them.
• End-to-end delivery:
  • Translate customer problems into scoped product requirements and vertical delivery slices.
  • Write clear Linear tickets, user stories, acceptance criteria, and analytics requirements.
  • Lead planning, backlog refinement, prioritization, release planning, and product retrospectives.
  • Work with Engineering to understand estimates, reduce scope, sequence work, and manage delivery risks.
  • Perform product acceptance testing before release.
  • Coordinate QA, DevOps, Support, Documentation, Design, and Product Marketing.
  • Own feature rollout, adoption, customer communication, and post-launch measurement.
  • Treat measurable customer impact — not deployment — as the definition of done.
• Product operating system:
  • Build a lightweight product-management process appropriate for a fast-moving startup.
  • Establish how opportunities are discovered, prioritized, scoped, validated, delivered, launched, and evaluated.
  • Create enough structure to improve ownership and predictability without introducing unnecessary meetings or documentation.
  • Use AI tools to improve research synthesis, specifications, prototyping, analysis, testing, and product communication.

What success looks like

• During your first 30 days, you will:
  • Learn the customer dashboard, proxy product, users, and business model.
  • Personally configure and test anyIP residential and mobile proxies.
  • Validate the key activation and conversion funnels.
  • Identify gaps or inconsistencies in PostHog instrumentation.
  • Review session recordings and onboarding-related support conversations.
  • Conduct an initial set of customer interviews.
  • Create a prioritized map of the main activation and usability problems.
• During your first 90 days, you will:
  • Establish a repeatable product discovery and delivery process.
  • Define reliable baseline metrics and agreed product targets.
  • Create an evidence-backed activation roadmap.
  • Ship and measure initial onboarding or credential-configuration improvements.
  • Improve the quality of product requirements, analytics, acceptance testing, and launch coordination.
  • Establish a regular customer interview and PostHog review cadence.
• During your first 6–12 months, you will:
  • Increase registration-to-funded-account conversion.
  • Increase the percentage of registered users completing a successful proxy request.
  • Reduce the median time from registration to first successful request.
  • Reduce onboarding-related support contacts.
  • Improve customer satisfaction with the dashboard.
  • Increase adoption and measurable impact from shipped improvements.

Qualifications

• A senior-level product-management track record, typically 6+ years.
• Experience independently owning a live B2B SaaS, developer, infrastructure, data, or other technical product.
• Evidence of improving product and business metrics, not only shipping features.
• Strong experience with product analytics, funnels, behavioral data, and experimentation.
• Experience conducting customer interviews and turning research into product decisions.
• Strong UX judgment and the ability to produce clear flows and wireframes.
• Experience leading frontend and backend engineers through end-to-end product delivery.
• Strong requirements, acceptance criteria, prioritization, and product QA skills.
• Enough technical fluency to understand APIs, proxy configuration, authentication, targeting, usage, and request failures.
• The ability to challenge founders and technical stakeholders constructively.
• Strong written and spoken English.
• Experience working effectively in a remote, cross-functional environment.
• Practical fluency with AI tools and a clear understanding of where human judgment remains essential.
• You do not need to be a software developer or a senior visual designer.
• You must be comfortable testing technical products directly, learning proxy concepts, and working closely with engineers on complex customer journeys.

Big pluses

• PostHog
• Developer tools or API products
• Residential or mobile proxies
• Web scraping, data collection, VPN, cybersecurity, or infrastructure products
• Usage-based or pay-as-you-go billing
• Self-serve SaaS onboarding and activation
• Checkout and payment-flow optimization
• Localization and responsive web applications
• Linear
• Remote startup experience

This role is probably not right for you if

• You primarily operate as a backlog administrator or project coordinator.
• You begin with feature ideas before validating the customer problem.
• You treat a small number of session recordings as conclusive evidence.
• You are uncomfortable challenging a founder or changing an existing roadmap.
• You expect Engineering estimates to be created or committed without engineers.
• You consider a feature complete when it is deployed.
• You avoid direct customer conversations or hands-on product testing.
• You rely on process and meetings instead of clear ownership and decisions.

Benefits

• 20 days paid annual leave
• 5 paid sick days
• US$800/year office and equipment allowance
• Quarterly profit-sharing
• Full remote work
• High autonomy and direct access to company decision-makers

Hiring process

• Application review
• 30-minute Founder introduction
• Live product case using anonymized anyIP product evidence
• Cross-functional interview with Engineering, Design, and Support
• Final Founder discussion
• Offer

How to apply

Send your CV or LinkedIn profile together with brief answers to these questions:

• Describe one product or customer journey that you owned end to end. What metric changed, and what did you personally contribute?
• Which technical B2B, infrastructure, API, or developer product have you worked on most closely?
• Confirm your location, time zone, availability, and expected monthly contractor fee.

Ready to own the product experience that turns new anyIP users into successful, long-term customers? Apply and help us build the proxy dashboard developers love to use.