[Hiring] Senior Product Manager @Driven Brands Inc.

Role Description

The Senior Product Manager, POS is the accountable owner of one or more brands point-of-sale and payment product ecosystem within Driven Brands. This role holds end-to-end authority over the POS roadmap, configuration standards, vendor contracts, release governance, compliance controls, and disaster recovery — translating brand strategy into technology outcomes while protecting the integrity, security, and resilience.

This is a senior individual-contributor and cross-functional leadership role. The Senior PM exercises formal decision-making authority over:

• Roadmap prioritization
• Configuration and pricing approvals
• Access and RBAC governance
• Change control
• PCI/SOX control design
• Vendor scope

The role is equally accountable for execution and for reporting: surfacing roadmap progress, delivery status, and risk posture to leadership on a regular cadence.

What You'll Drive

• Roadmap & Product Strategy:
  • Maintain, publish, and continuously refine the POS product roadmap.
  • Prioritize the intake backlog against brand objectives, capacity constraints, and risk exposure.
  • Manage the full lifecycle of POS and payment system initiatives.
  • Serve as the brand’s primary subject matter expert on POS and payment system configuration.
  • Report roadmap progress, delivery status, and risk posture to IT and executive leadership.
• Configuration Governance & Change Control:
  • Define, document, and enforce POS configuration standards and guardrails.
  • Hold approval authority for all material configuration and pricing changes.
  • Enforce formal change control processes for all POS and payment system modifications.
  • Collect and translate business requests into user stories and technical requirements.
  • Partner with POS Business Systems Analysts to test and validate vendor releases and patches.
• Vendor & Contract Management:
  • Own vendor requirements definition, SOW scope, and delivery outcome accountability.
  • Govern integration contracts, APIs, and data ownership agreements.
  • Manage and build relationships with POS and payment system vendors.
  • Lead technical evaluation during POS and technology vendor selection.
• Release Planning & Integration Integrity:
  • Lead POS release planning and cutover decisions.
  • Coordinate deployment activities for new POS implementations or major upgrades.
  • Oversee the technical integrity of all POS integrations.
  • Develop, maintain, and catalogue project documentation.
• Access Governance & Identity Management:
  • Define and approve RBAC role models and access control frameworks.
  • Review and approve access exceptions.
  • Partner with IT Security and Audit to ensure access provisioning meets compliance requirements.
• Security, Compliance & Audit:
  • Own PCI DSS and SOX control design for POS and payment systems.
  • Serve as the primary POS technical contact for audit engagements.
  • Ensure all POS and payment systems adhere to relevant regulatory and security standards.
• Disaster Recovery & Business Continuity:
  • Own DR plans and Recovery Time Objectives (RTOs) for POS and critical payment integrations.
  • Lead annual DR testing exercises.
  • Ensure recovery procedures are embedded in deployment playbooks.
• Cross-Functional Leadership & Escalation Management:
  • Resolve cross-functional POS risks and escalations.
  • Act as the primary point of contact for all POS and payment system stakeholders.
  • Serve as a strong consultative partner to functional leaders.
  • Use appropriate communication methods to keep senior management informed.

Qualifications

• 7+ years of product management or solution delivery experience, preferably in retail, franchise, or multi-location environments.
• Proven experience managing POS systems and payment processing technologies.
• Demonstrated authority in configuration governance and change control.
• Strong understanding of enterprise architecture principles and integration patterns.
• Working knowledge of PCI DSS and SOX compliance requirements.
• Proven track record of delivering multiple concurrent strategic projects.
• Experience owning vendor relationships and negotiating SOW scope.
• Experience contributing to DR planning and annual DR test execution.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational, analytical, and decision-making skills.

Added Fuel if You Have

• Experience in a franchise or multi-brand retail operating model.
• Familiarity with audit evidence preparation and control design documentation.
• Experience using data and analytics platforms to drive operational insights.
• Exposure to AI/ML or automation tooling applied to POS operations.
• Ability to keep current on emerging POS and payment technologies.

Compensation Range

$109,600.00 - $195,800.00 annually. Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience.

Benefits

• Variety of health and wellness benefits including paid time off and holiday pay.
• Get early access to 50% of your earned wages at any time through our myFlexPay program.