[Hiring] Senior Product Manager @LINQ

Role Description

We’re hiring a Senior Product Manager to own LINQ’s payments infrastructure and third-party payfac-as-a-service integration, ensuring the platform evolves with district needs, business goals, and meaningful value for K–12 administrators and families.

This is a highly client-focused role for someone who understands payments infrastructure and wants to make an impact in schools. You’ll learn how districts manage payments end to end—merchant onboarding, transactions, payouts, reconciliation, and transaction research across systems—and use those insights to shape requirements, prioritization, and success metrics.

In close partnership with engineering, you’ll own the end-to-end product lifecycle for the payments domain, including the Worldpay for Platforms integration as well as discovery, requirements gathering, prioritization, and roadmap execution. You’ll bring strong technical fluency, sound judgment, and the ability to balance tradeoffs in a complex domain, partnering with Payment Operations to ensure decisions support efficient, scalable workflows for districts and families.

• Own the payments product, including the Worldpay for Platforms payfac-as-a-service integration and all district-facing payment functionality in LINQ Connect.
• Be LINQ’s K–12 payments product expert, building deep knowledge of how districts receive, reconcile, and manage payments and translating it into decisions that reduce complexity and operational burden.
• Assess product capabilities, backlog health, and district needs to set clear priorities, balancing near-term improvements with longer-term platform investments.
• Act as the voice of the district through regular customer engagement to understand K–12 payment workflows, constraints, and outcomes.
• Partner with payment operations to surface pain points and ensure product decisions enable efficient, scalable workflows; partner with training and enablement to drive internal readiness and district-facing support materials for adoption of new features.
• Track the payments landscape and competitive environment to inform product decisions.
• Partner with engineering, QA, design, support, implementation, and payment operations to ensure successful delivery.
• Communicate priorities, decisions, risks, and progress to stakeholders clearly and consistently.

Qualifications

• 5+ years of Product Management experience on SaaS products.
• Direct experience with payment infrastructure and payfac-as-a-service platforms.
• Familiarity with API-based payfac integrations and risk controls (fraud prevention, chargebacks, and related controls).
• Understanding of payment rails, interchange rates, and processing fees and how they impact product decisions; familiarity with payout flows, reconciliation, merchant onboarding, transaction management, and dispute resolution.
• Familiarity with PCI compliance requirements and audits, and how they shape product design, data handling, and engineering decisions.
• Strong client-facing experience, including regular customer engagement (advisory boards, user groups, webinars) to understand needs, challenges, and outcomes.
• Demonstrated success managing complex product areas with multiple stakeholders and competing priorities.
• Experience partnering with engineering teams to balance product goals with delivery realities.
• Comfort operating with varying levels of structure and bringing clarity and focus to the team.
• Strong written and verbal communication skills.
• Strong ownership, accountability, and judgment.

Requirements

• Experience in K–12 EdTech software, school payments, or public sector SaaS payments integrations.
• Hands-on experience with Worldpay for Platforms or similar payfac-as-a-service integrations.
• Curiosity about how products are used in practice, with a habit of asking thoughtful questions to understand district needs and constraints.
• A practical, outcome-oriented approach to product management and problem solving; pragmatic enough to know what to build and what not to build (e.g., leveraging existing Worldpay for Platforms services--tokenization, settlement, risk management) so the team stays focused on the district-facing functionality K–12 customers need.
• Demonstrated ability to simplify complex workflows for non-technical users.
• Comfort making decisions and owning outcomes and tradeoffs.
• Ability to bring clarity and momentum to ambiguous situations.
• Collaborative working style and ability to build trust with cross-functional partners.

Benefits

• Work remote from one of our eligible states across the US, or if you’re near Austin three days in office a week!
• Our 401(k) plan comes with a 4% employer match on total earnings (not just your base salary).
• Whether it’s a company bonus or target sales commission, your hard work doesn’t go unnoticed.
• Our flexible Open Paid Time Off Plan lets you take the time you need, when you need it.
• Take the time you need to welcome your new addition – We’ve got you covered!
• Enjoy a little extra downtime to relax and recharge with the ten paid holidays each year.
• Feel good while doing good – 16 paid volunteer hours to support the causes that matter most to you. #LINQCares
• Rock-solid medical, dental and vision coverage. Pick your vibe: a low deductible PPO and pair with an FSA or a HDHP with a sweet HSA – with contributions from LINQ. Dental perks that even cover braces for the kiddos.
• Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance. Gym reimbursements and tons of extra savings on travel assistance, employee assistance, and even pet insurance options.
• Got an amazing candidate in your network? Send them our way and earn a referral bonus when they join the team!