[Hiring] Senior Product Manager @Relay Commerce

Role Description

We are seeking a seasoned and visionary Senior Product Manager to spearhead the next wave of innovation for our e-commerce software solutions. This is a pivotal role for an individual with a robust go-to-market (GTM) background and a proven track record of taking products from concept (0 to 1) to widespread adoption.

The ideal candidate will possess a strong technical acumen, enabling them to collaborate effectively with engineering on complex challenges, including the integration and application of machine learning models and data-driven features. A deep understanding of the commerce and e-commerce sector with a history of driving success. As a key member of our team, you will be empowered to think from first principles, make bold product bets, and fundamentally shape the trajectory of our product offerings.

Primary Responsibilities

• Develop and execute a comprehensive product strategy that aligns with the company's vision and drives significant market impact.
• Lead the end-to-end product lifecycle, from ideation and customer discovery to launch and post-launch optimization, with a strong focus on go-to-market strategy and execution.
• Define and prioritize a product roadmap that balances innovation, customer needs, and business objectives, with an emphasis on creating unique value propositions.
• Collaborate closely with engineering, design, and data teams to translate product requirements into tangible and scalable solutions.
• Cultivate a deep understanding of the e-commerce landscape, our customers' evolving needs, and competitive dynamics to identify and capitalize on new opportunities.
• Champion a data-informed culture, leveraging analytics and user feedback to make informed product decisions and measure success.
• Engage with key stakeholders, including marketing, sales, and customer success, to ensure seamless product launches and effective market positioning.
• Develop AI-powered and data-driven products, leveraging AI technologies (such as LLMs and ML) and machine learning models to deliver personalized user experiences and enhance product functionality.
• Maintain a regular cadence of direct customer conversations to gain a deep understanding of customer desires beyond their initial requests.

Qualifications

• 7+ years of proven experience as a Product Manager in a SaaS environment, with a demonstrated history of taking products from initial concept to mass adoption.
• A strong background in developing and executing successful go-to-market strategies.
• A solid technical foundation with the ability to comprehend complex software architecture and engage in in-depth technical discussions.
• A strong and responsible user of LLMs in the product development lifecycle, driving an increased rate of experimentation, validation and prototyping.
• Experience with machine learning concepts, data products, or a background in data science.
• An innovative mindset with a methodical approach to product discovery to apply first-principles thinking to uncover unique product value and solve complex problems.
• Strong business acumen that allows for taking calculated risks to make a significant impact on product direction to drive consistent revenue growth through measured resource investments.
• Excellent communication and interpersonal skills, with the ability to inspire and lead cross-functional teams, through a clear product strategy and roadmap.

Bonus Points

• Direct experience within the Shopify ecosystem.
• A deep understanding of the Direct-to-Consumer (DTC) and Consumer Packaged Goods (CPG) subscription-based e-commerce landscape.
• A portfolio that showcases successful product launches and their market impact.
• Experience working at Shopify, Amazon, or other E-commerce platforms.

Hiring Process

• Screening Round with Ed or Hugo, Recruiters
• First Round Interview with Rico Hinds, Co CEO
• Skills Assessment: 3-4 Business Day Turnaround
• Technical Interview with Joel Jenvey, Engineering Manager & Tom Russell, CTO
• Final Round Interview with Tom Kincheloe, CRO
• References
• Offer

Benefits

• Flexible Time Off
• Public Holidays Off
• Paid Parental Leave
• Work From Home Stipend
• Therapy/Mental Health Reimbursement
• Co-working Space Allowance
• Company Swag

Company Description

Relay Commerce is an e-commerce enablement ecosystem offering scaling solutions across personalized messaging, social commerce, and customer retention, helping merchants navigate the rapidly evolving digital landscape with a comprehensive suite of tools. The Relay suite of solutions currently drives more than $1 billion in aggregate incremental gross merchandise volume for more than 35,000 merchants.

The Relay ecosystem currently consists of eight software products that accelerate merchant revenue growth through email marketing automation, on-page conversion optimization, user generated content management, retention analytics, and subscription management. Relay’s suite of products are established as key revenue generation tools for innovative e-commerce merchants worldwide.

We’re a globally distributed team of forward-thinkers who thrive on collaboration, creativity, and impact. If you’re passionate about shaping the future of commerce and love the challenge of connecting businesses with the right solutions, we’d love to hear from you!